AddressSmart and Skilled is a reform of the NSW Vocational Education and Training (VET) system
It’s helping people in NSW get the skills they need to find a job and advance their careers.
Newcastle Rescue & Consultancy is a Registered Training Organisation seeking a professional and experienced Business Development officer to help build our Smart & Skilled agreement and join our team 3 Days per week.
The Business Development Officer will play a vital role in the organisation by having a very strong sales and customer focus to satisfy client requirements and close sales. Understanding the sales pipeline through the operating guidelines, looking for opportunities and follow up on prospects and leads, managing the process of booking clients for training courses, coordinating resources, and ensuring compliance with regulatory standards through the STS online portal as well as always looking for opportunities for improvement.
About the role
Newcastle Rescue is seeking to employ a Business Development Officer to join our team to join the team on a full-time basis 3 Days per week based in Beresfield, Newcastle NSW.
A Business Development Officer is required to work within the framework of the Smart and Skilled program, which is a vocational education and training (VET) program in NSW.
The job description includes the following responsibilities:
- Program Administration: Managing the day-to-day operations of the Smart and Skilled program, including enrollment processes, participant tracking, and compliance with program guidelines and regulations.
- Client Liaison: Serving as a point of contact for training providers, employers, and prospective students seeking information about the Smart and Skilled program. This may involve responding to inquiries, providing guidance on program eligibility and requirements, and facilitating communication between stakeholders.
- Promotion and Outreach: Developing and implementing strategies to promote the Smart and Skilled program and increase awareness among target audiences. This could involve organising information sessions, participating in community events, and utilizing various marketing channels to reach potential participants.
- Data Management and Reporting: Maintaining accurate records of program activities, participant demographics, and outcomes. This includes compiling data for reporting purposes, analysing trends, and generating reports to assess program effectiveness and compliance with performance indicators.
- Compliance and Quality Assurance: Ensuring that training providers adhere to program guidelines, standards, and contractual obligations. This may involve conducting site visits, reviewing documentation, and assessing the quality of training delivery and assessment practices.
- Continuous Improvement: Identifying opportunities for program enhancements and efficiencies based on feedback from stakeholders, evaluation results, and industry trends. Collaborating with colleagues and external partners to implement improvements that enhance the overall effectiveness and accessibility of the Smart and Skilled program.
The role of a Business Development Officer is multifaceted, involving aspects of program management, client support, outreach, data analysis, compliance, and continuous improvement to facilitate access to quality vocational education and training opportunities for individuals in New South Wales.
Using your sales and administrative skills, you will be experienced in using CRM software (Wisenet and the STS Online Portal) to manage sales contacts and communicate with clients, moving sales through the sales pipeline to close, processing online sales applications and invoicing using Xero.
Looking for opportunities through different networks but aligning with Operating guidelines.
You must have a strong initiative and passion to look at our data from reports from the STS portal, Wisenet and Xero assisting with email campaigns or phone call campaigns or ideas for marketing to be put forward. You will have excellent customer service focusing on closing the sale.
You will be highly experienced in office 365 such as outlook, Excel, PowerPoint and SharePoint for storage and compliance as well as knowledge of google calendar for planning schedules and recording details. You will require strong communication skills to discuss the training with the training coordinator to make sure training operations are running smoothly and areas where things need addressing or Smart & Skilled courses require promotion or attention.
Knowledge and manage the sales pipeline for checking opportunities created or sent in from the website as well as being able to manage and follow up leads. An excellent and professional phone manner when working with a client to provide the desired outcome and to gather information to seek further advice within the team.
The ideal candidate will have a strong background in sales/admin/training coordination within the vocational education and training sector.
Essential Criteria:
- Proficiency in student management systems (SMS) preferably Wisenet (CRM sales pipeline, Sales + online application enrolments processing and STS online portal.
- A very good understanding of the Smart and Skilled Operating Guidelines including Assessing Identified Needs, Enrolling Students, eReorting, Understanding of Intended Outcomes, Supporting Evidence, Understanding of UOC (unit of competencies), Licensing & Regulatory requirements and Roles & Responsibilities,
- At least 2 years' experience in Sales, Business Administration & understanding of the Smart & Skilled Operating Procedures.
- Experience in a training organisation would be preferred.
- Some experience in training coordination, Develop and maintain training schedules and bookings, ensuring alignment with organisational goals and regulatory requirements.
- Liaise with CEO, training coordinator and facilitators and other stakeholders to ensure effective delivery of training.
- Familiarity with regulatory requirements for RTOs, including ASQA standards (preferred).
- Proven knowledge and experience in Microsoft Office 365 including Outlook, SharePoint and Google Calendar.
- Knowledge of the Xero accounting software to create quotes, invoices and payments.
- Excellent attention to detail and a high level of accuracy is paramount in the position.
- Excellent written, verbal, and interpersonal communication skills
- Punctuality, reliability, and a sound work ethic are a must.
- Ability to work individually and as a strong team player with a ‘can do’ attitude.
- Ability to use initiative
- Excellent attention to detail and a high level of accuracy with commitment to quality
- Proven ability to think outside the square.
- Gathering information, providing information, and looking for potential sales.
- Scheduling training – bookings, payments, confirmation calls
Newcastle Rescue is an equal opportunity employer and welcomes applicants from diverse backgrounds.
Visit smartandskilled.nsw.gov.au for more information
