Credit Controller

We are looking for a highly efficient and dynamic Credit Controller for our accounts department at Harcher.

Working within Harcher’s credit department, the team’s role and primary function is to ensure all outstanding debts are collected and supplier invoices are paid on time. Your contribution will be critical in managing our credit and collections processes, ensuring timely payment collection and minimising credit risks. This also includes navigating and employing relevant policies and procedures as required. You will also contribute to maintaining a healthy cash flow and optimising our financial performance. 

If you are detail-oriented, self-motivated, highly efficient with a determination to deliver an outstanding service we want to hear from you.

Objectives of this role

• Ensure the company’s credit and receivable accounts remain in terms contributing to the organisation’s overall financial stability and profitability.
• Assisting in collecting delinquent accounts and applying strategies to encourage timely payments.
• Maintaining positive relationships with customers, while effectively mitigating credit risks and ensuring timely collections.
• Participate in regular credit reviews to reassess credit limits based on payment history and changes in creditworthiness.
• Collaborate with other departments such as sales, customer service and finance to handle all credit-related matters appropriately.  

Your tasks

• Perform credit control processes, ensuring adherence to company policies and procedures.
• Evaluate and assess the creditworthiness of new and existing customers through financial analysis, credit checks and payment history review.
• Set appropriate credit limits for customers based on risk assessment and maintain accurate credit files and records.
• Monitor customer accounts to ensure timely payments and address any payment delays or discrepancies promptly.
• Engage with customers to establish payment plans, negotiate payment terms, and resolve billing inquiries or disputes.
• Develop and implement strategies to minimise late or non-payment by customers, including initiating collection actions and negotiating payment plans.
• Review reports on accounts receivable, collections and credit risks, highlighting areas of concern or improvement opportunities.
• Stay updated on industry trends and best practices related to credit control and propose process enhancements or system improvements when necessary.
• Maintain strong relationships with customers, providing excellent customer service and addressing their queries or concerns related to credit matters.

Required skills and qualifications

• Certificate III in Accounts Administration and/or Financial Services 
• 1+ years of experience in a credit and/or accounts receivables/payables  role.
• Strong knowledge of Australian credit control principles, practices, and regulations.
• Familiarity with Australian banking and credit regulations.
• Knowledge of Microsoft Office Suite, Australian accounting software and databases.
• Excellent analytical skills with the ability to evaluate financial information, perform risk assessments and make informed credit decisions.
• Ability to implement accounting principles and practices effectively. 
• Exceptional attention to detail and accuracy in data entry and documentation.
• Outstanding communication and negotiation skills, with the ability to build rapport and effectively resolve conflicts.

Preferred skills and qualifications

• Relevant certifications, like CICM, CCP and CCCM.
• Familiarity with legal and regulatory frameworks, such as consumer credit laws.
• Experience with ERP systems and credit management software.
• Demonstrated record of improving credit control processes and reducing bad debt.
• Exceptional communication and negotiation skills to interact with internal teams and external stakeholders.
• Strong time management and organisational skills, with the ability to prioritise tasks and meet deadlines.

If you present with a professional appearance, have a bright telephone manner, friendly demeanour with excellent time management skills and are able to work as a part of a team and multi-task then this is the job you.

You will need to be proficient in Microsoft Office with sound all-round computer skills. Minimum Cert III in Accounts Administration and/or Financial Services

Current drivers licence with own reliable transport is essential.