Join Corrs Chambers Westgarth, Australia's leading independent law firm.We are looking for an experienced credit or collection professional, with drive, motivation and strong customer service skills to join our finance team. The aim of this role is to improve collection results, maximise cash flow and reduce debtors and debtor's days to an acceptable level.This role is being offered as an initial 6 month fixed term contract and has flexibility to be based from either our Sydney, Melbourne or Brisbane office.Key responsibilities
- Prompt response to internal/external client enquiries and management of dispute resolution
- To provide a high level of service and support to internal and external clients
- Reconciliation of client accounts
- Assisting internal clients to enhance the timely collection of debt
- To increase cash flow
- Assessment of clients credit risk when reviewing new and existing clients
- Ensure compliance and enforcement of firm's Credit Procedures
- Assist National Finance Operations Manager with on-going revision of credit policy, practice and procedures to meet changing business needs
- Liaise with National Finance Operations Manager to maintain client satisfaction
- Must be able to work autonomously and work well within a team environment
- Strong attention to detail work produced accuracy, timeliness, and consistent practises across the firm
- Good time management, task prioritisation and the ability to handle multiple tasks
- Highly developed problem solving
- Willingness to learn and develop new skills
- Ability to build relationships across all levels of the business
- Strong client focus and customer service ethic
- Exceptional communication skills (both oral and written)
- Minimum of three years credit/collection experience (preferably within a professional services background)
- Highly competent with Microsoft Word, Excel and Outlook
- Experience with the internal software package CMS is desirable
- Flexible working as standard - we've established flexibility as standard business practice and an option for all our people.
- Bonus leave - an additional week of leave each year (5 weeks annual leave in total).
- Wellbeing program - we support the wellbeing of our people across areas including resilience, mental health, mindfulness, personal development, physical health and self-care.
- Diversity and Inclusion - this is a key area of focus for the firm. We set meaningful goals to improve diversity and an inclusive culture in which all employees feel supported and valued.
- Responsible business approach - we are a member of the United Nations Global Compact, and are committed to promoting and respecting human rights, supporting the Compact's Ten Principles on human rights, labour, environment and anti-corruption, and the UN's Sustainable Development Goals. We are also a member of AusLSA, which works to promote and increase sustainable practices across the legal sector.
- Learning and development opportunities - including our Australian-first international study scholarship, our national training program and our mentoring program.