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SalarySince we first opened our doors in 2009, the world of commerce has evolved immensely - and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.
Today, we're a partner to sellers of all sizes - large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.
There is a massive opportunity in front of us. We're building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.
Job Description
The Square Credit Risk team assesses and manages potential loan and chargeback risk for sellers processing on Square, and helps onboard new accounts in partnership with our Sales team. We promote the growth of our sellers through in-depth financial analysis, understanding of business models, novel risk tools and approaches, and principled risk-taking. We are looking for an APAC Credit Risk Manager to be based in Melbourne or remotely from Sydney to support our growing seller base by leading a team of experienced Credit Analysts and Underwriters in Australia and Japan who review merchant accounts. They conduct reviews of our sellers, assessing Credit Risk associated with loan and processing activity. You will bring excellent people management and commercial credit experience and will use your skills to find unique solutions in how we promote growth, provide an innovative credit experience, and manage loss at Square. You will report to the APAC Risk Lead, based in Melbourne.
You will:
Manage a team
5 of Credit Risk Analysts and Underwriters responsible for managing loan and chargeback risk in our seller base
Manage seller re-enablement operations, assisting merchants with a negative balance resulting from chargebacks to get their accounts back in good standing
Ensure operational and loss performance goals are met
Review and approve credit requests and escalations
Create frameworks, policies, and procedures to manage risk
Monitor business loan accounts to maintain default rate within investor requirements and manage recovery operations where necessary
Identify portfolio and seller trends to inform and prioritise new policy creation
Determine and report on metrics
Create processes and reporting to systematically manage seller and portfolio risk
Work with Square teams including Sales, Account Management, Compliance and Legal and propose tailored solutions to promote growth whilst mitigating risk.
Partner with other teams to serve as an expert on Credit Risk
Participate in ongoing training to maintain current knowledge of AML/KYC requirements and perform AML/KYC responsibilities
Qualifications
You have:
People management experience
5
Demonstrated direct lending operations supervision experience, including servicing and debt collection
Underwriting and financial statement analysis skills
Comfort with diverse risk management tools and techniques
Knowledge of credit principles and ability to share this knowledge and build partnerships in writing, over the phone, through video and in person
Logical approach, able to solve problems when presented with imperfect information
Genuine interest and curiosity in helping small businesses succeed
Nice to Have
Japanese fluency, both written and oral
Credit or banking experience in Japan or other Asian markets
Experience working in a global organisation; technology, B2B or e-Commerce
Additional Information
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our .
Perks
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
