Customer Administration Officer

• Provides general advice based on policies, procedures and legislation within authorised delegations.
• Well-developed organisation and time management skills with a demonstrated ability to manage work priorities and meet strict deadlines.

Client Details

Reputable State Government Customer.

Description

• Demonstrate the five ways of leading behaviours to deliver organisational outcomes for our customers, our people and communities for the Greater Good.
• Ensure that registration and licence products and services are performed in a timely and accurate manner by reviewing applications, DRIVES data, management information reports and related files in accordance with policy and procedures including applications for address suppression and vehicle dealing restrictions, manual refunds and driving instructor licences, and transactions relating to customer bad debt follow-up, fine default sanctions and CTP insurance mismatches.
• Ensure the integrity of RMS's driver and vehicle records by carefully assessing information received in relation to record amalgamation, suspected fraud and mobility parking authority misuse and maintain restrictions on DRIVES and prepare documentation to prevent further improper activity.
• Ensure appropriate responses are given to stakeholder requests including subpoenas, requiring information from the driver and vehicle database, by managing the efficient and accurate issuing of that information Role Description - Customer Administration Officer 2 OFFICIAL
• Respond to enquiries from internal and external customers to resolve issues arising from the Unit's programs by providing oral and/or written replies in an efficient and timely manner.
• Contribute to the workflow and systems of the Unit by investigating deficiencies and making recommendations to have them resolved and by reviewing MIS and exception reports and exception reports and rectifying data where necessary.

Profile

• Balancing a high work volume with a variety of work priorities, interests, and deadlines.
• Maintaining a high level of data accuracy to ensure that system integrity is maintained.
• Responding efficiently to customer enquiries to ensure a high level of customer support and satisfaction at all times.
• Communicating effectively with a broad range of stakeholders to ensure accurate information is delivered to inform decisions.
• Capacity to operate both independently, using initiative and self-direction, and as a team member to produce consistently high-quality work.
• Demonstrated ability to conduct research, analyse and present information in a clear and logical manner.
• Sound written and oral communication skills with the ability to build and maintain effective working relationships with internal and external stakeholders.
• Ability to understand legislation and correctly apply policies and procedures as required.
• Ability to maintain record management system

Job Offer

• Desired Start Date:18/03/2024
• Duration (Supplier Assignment): 15 Weeks (5 days)
• Working from office

Interested candidates can share their resumes at ***********@adecco.com.au or contact me via 0459 039 ***