Senior Manager Business Services

Are you looking for a values-based, emergency service organisation that puts the community at the centre of everything we do?We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.Want to read more about the Country Fire Authority (CFA) click .About the RoleWith a people focused approach to continuous improvement, the Senior Manager Business Services leads and manages the Business Services team, providing capability to enable the organisation to operate as a “well-oiled machine”.This is a newly created role, reporting to the General Manager Governance, Legal & Risk, will see you responsible for an organisation wide process improvement framework. You will play a central role in proactively supporting strategic goals and initiatives.Providing central management and coordination of business function activities which support headquarters functions and the executive team, this role is critical in ensuring that efficient systems are in place across the organisation to provide timely and accurate information, support administrative functions, executive and senior teams.The Senior Manager Business Services is integral to increasing CFA's efficiency practices to enhance effective, innovative, and driven assurance standards and processes.About YouThe person week are seeking for this role will be a dynamic individual with a tertiary qualification in business administration or relevant field, complemented by substantial experience managing process improvement frameworks within large, diverse organisations.Proven leadership skills are essential, as demonstrated by a track record of motivating teams to deliver exceptional customer service and embrace continuous improvement.The ideal candidate will possess strategic acumen, adept at influencing and advising business leaders with superior communication and negotiation skills to drive strategic outcomes.Bring your change management strategies and your proven ability to drive substantial business improvements. Are you ready for the next step in your career? Join us in making a positive impact on CFA's Business Services and processes.Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your ApplicationClick the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.Pre-employment ChecksOffers of employment will only be made to candidates who:

• Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.Applications close: 11:59pm 12 May 2024If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, emailThe Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement . For access and correction of the information we have collected, contact