Customer Care Collections Officer

Our story began in 2000, with two office locations serving a few thousand consumers in Melbourne. Today, we are listed on the Australian Stock Exchange and have served over 100,000 happy customers through a broad distribution network of brokers, dealers, and direct website. We are a market leader in consumer lending, and we're quickly becoming one of Australia’s most innovative financial services firms.  We are passionate about what we do and believe in building connections through our purpose of 'giving everyone a fair go’. 

About the Role

As a Customer Care - Collections Officer you will be responsible for providing customer support to Money3 customers to recover overdue payments while maintaining a customer-first approach.

Day to day you'll be: 

• Working with customers regarding financial assistance
• Discussing payment dates, amounts and ongoing payment plans with customers.
• Keeping track of assigned customers and account payments.
• Collections calls to customers. 
• Updating account status, data entry and system administration 
• Compliance with regulatory requirements, policies, and procedures
• Assisting customers with queries and resolutions 
• Supporting the team with ad hoc duties

About you 

• You are a natural at supporting and helping others, and genuinely enjoy doing so.
• Your attention to detail and ability to prioritise competing deadlines in a fast-paced environment is what you are known for.
• You have a genuine desire to help others and have a natural talent to problem-solve.
• You exercise good judgment.
• You are comfortable learning new systems and ways of working.

Demonstrated experience in a similar position or experience in a customer service-based role preferably in financial services but not essential.

Why us

At Money3, our core belief is to give everyone a fair go. That applies to our people as much as it does to our customers. When you join our team, you’ll have:

• Every day you will work with bright and passionate people
• Leadership development training program and career progression
• Secondment and promotional opportunities
• Birthday leave
• Purchased Lifestyle Leave
• Weekly wellbeing classes 
• Bonus program
• Hybrid working in a high trust environment

We are an equal opportunity employer and welcome applications from candidates of diverse backgrounds.

For more information about the role, please email ***************@solvar.com.au