Customer Care - Web Chat

Customer Care Specialist - Web chat and email services

Your new company!

Are you looking to get off the phones but still utilise your customer service skills? Say goodbye to endless inbound calls and hello to varied and engaging interactions via the Web Chat platform. This is NOT a call centre position.

Our client is a fast growing fintech that takes the hassle out of being a self-employed individual by taking care of all the financial admin - everything from Invoicing and Payments through to Expenses and Taxes. They do it all.

Your new role!

If you're looking for an opportunity to make a meaningful impact and provide outstanding customer service, then look no further. As a Web Chat agent, you will play a crucial role in shaping the way the business interacts with their valued customers. This position primarily involves Web Chat, email, and outbound phone support

Responsibilities:

• As a Web Chat Agent, you'll be the initial point of contact for customers, addressing their queries via Web Chat, email, and (5-6) outbound phone calls.
• You'll help set up customers and manage their data.
• Conduct follow-up calls with new customers to provide assistance as needed.
• Manage customer feedback and engagement, continuously seeking ways to enhance their experience.
• Create and maintain online help articles.
• Handle "Call Back" requests to inform potential customers about our offerings.
• Adhere to established customer support practices to ensure uniform service quality.

Your skills and experience!

To succeed in this role, you'll need to:

• Have amazing Customer Service, with a particular emphasis on empathy.
• A passion for technology and doing things smarter
• Great written and verbal communication skills
• Thrive in a fast-paced, adaptable environment.
• Be a team player ready to collaborate.
• Pay meticulous attention to detail, demonstrate strong organisational skills, and be self-sufficient.
• Have the eligibility to work in Australia.

What's in it for you?

• Kick-start your career in the Fin Tech industry
• Career development galore- we are growing fast and would love to see you progress
• Additional day of annual leave for your birthday
• $50 wellness allowance per month
• Gifts of share options for high performing staff
• Employee Assistance Program (EAP)
• Continuous remuneration review cycles (pay rises for high performers aren't reserved for 'annual reviews')
• Strong culture with Friday team get-togethers, weekly team lunches and regular team and partner social events
• A clear focus on professional development, with encouragement to attend training courses, conferences etc - all during work time
• Opportunity to forge the career path that's right for you in a high growth environment
• Public Holidays Transfer
• Long-term unpaid wellbeing leave to allow individuals to focus on their health and wellbeing when needed
• Paid Parental Leave
• Pawrental Leave (for parents of furbabies)

Your next step...

If you're ready to join an enthusiastic team dedicated to delivering exceptional customer service and shaping the future of self-employment - Apply now using the 'Apply Now' button. If you have further questions please call Nadine on *************@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.