Customer Experience Consultant

WHO WE ARE?

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

ABOUT THE ROLE

We have an exciting opportunity for an enthusiastic and committed Customer Experience Consultant to join our dynamic, passionate customer service team. This permanent position is ideally suited to someone with strong customer service who wants to kick start their career in a busy, fun and supportive workplace.

The role of Customer Experience Consultant requires:

• Exceptional face-to-face customer service/operations experience
• Strong written and verbal communication skills;
• Excellent organisational skills, with the ability to manage competing priorities, without compromising accuracy and customer service;
• Computer literacy, with proficiency in Microsoft Office suite and experience of Accommodation or Customer Management Software; and
• Exceptional customer service including conflict resolution skills

PERKS & BENEFITS

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

• Work in a fun and vibrant environment
• Career development
• Access to EAP, Sonder & Duress support

THE FINE PRINT

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better!

If you feel you would like to join our team, apply now with your CV and 1-page cover letter!

No agencies please.