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Form of workAt Envest Direct Agencies (EDA) our purpose is to protect the lifestyle of the outdoor adventurer. Not only do we own and represent some of Australia’s most recognisable niche brands (Club 4x4, KT Insurance & Viz Insurance) in the consumer insurance market, we’re passionate advocates for people to live their best life – and that includes our employees!
We’re not your standard insurance company selling standard policies to standard vehicles – we’re here for the outdoor adventurer! Think modified 4X4, RVs and Caravans that get our customers off the beaten track and enjoying our beautiful country – we love to hear about their adventures (and they’re vehicles)!
As a Customer Experience Officer, you’ll play an integral role in ensuring EDA continues to deliver the exceptional Customer Experiences, while achieving continual improvement across systems, process, policy and more! We're flexible with where this role is located!
As a Customer Experience Officer, polo you will:
- Enable our customer remediation through triaging, investigating, fixing and contacting customers
- Manage our internal dispute resolution (IDR) process
- Maintain and update business processes
- Collate and maintain document changes and 1%er suggestions
- Coordinate and complete user acceptance testing (UAT)
- Monitor social media and Customer Satisfaction Index (CSI)
- Provide administration support
In return, we offer..
- A competitive salary with potential to earn a yearly bonus.
- Flexibility through a hybrid working environment, including some work from home.
- An opportunity to engage with a variety of stakeholders and functions within the wider business.
- A role where you can make a significant impact towards people and business growth.
- Significant discounts on our insurance products.
- A day off for your birthday!
- A supportive work environment with a fun culture
