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SalaryAre you a CRM Manager looking for an exciting opportunity working on some of the most important programs and campaigns in NSW?
We’re looking for a dedicated, dynamic, passionate and agile leader to guide a team of highly skilled CRM specialists.
The Customer Marketing team within the Department of Customer Service (DCS) is responsible for delivering consumer and business customers with information required to access services, products, and critical information. The work we deliver is diverse and purposeful. On any given day, the communication we provide can positively impact millions of lives.
The CRM Manager is responsible for helping change the way the government delivers communications to customers. We deliver fast turn around eDMs, SMS and push notifications as well as highly strategic, planned communications. With a database of 5m+ we deliver both mass market and highly targeted communications.
We work on some of the most fulfilling, interesting and important programs impacting the citizens of NSW. We’re a highly collaborative team who works across government to get the best outcome for our customers.
Some of the projects we have contributed to:
- Cost of Living/Savings Finder campaign
- COVID business campaign
- The Service NSW app
- Service NSW for Business
- Launching an extensive range of digital services such as the NSW Digital Driver Licence
- Promoting financial support programs for citizens such as Dine & Discover NSW Vouchers, Parents NSW Vouchers, Active and Creative Kids
- Grants and savings for NSW businesses affected by crises such as COVID-19, bushfires and floods
The team is highly collaborative and looking for a strategic thinker who can contribute innovative ideas and ways of working, bringing fresh eyes and a dynamic approach.
To be successful in this role you will demonstrate:
- Extensive experience in leading CRM teams and communications
- The ability to inspire and drive results
- Exceptional communication skills with both internal and external parties
- Experience collaborating with subject matter experts and stakeholders to develop timely responses, ensuring timeframes are met
- High level attention to detail, organisation, and prioritisation in the way you work.
- Proactive and creative approach to your work
- Agile ways of working.
- An inclusive, supportive and inspiring approach to leading your team.
What we need from you:
Apply via the link provided and submit an up-to-date resume and cover letter highlighting your motivation for applying for this role and your relevant experience and skills.
Any role related questions: Contact Taline Megerditchian, Director Customer Marketing via taline.megerditchian@customerservice.nsw.gov.au
Salary Grade 11/12, with the base salary for this role starting at 134,411 base plus superannuation
Closing Date: Wednesday 28th September 2022 (9:59am)
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our Careers site to find out what it means to work for us.
Our Commitment to Diversity, Inclusion & Flexibility
We are committed to diversity, inclusion, and new ways of working.
The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.
We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.
If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via Afrah.AhmedSaied@customerservice.nsw.gov.au or .
