Customer Service Administrator

Support the Service Team with client enquiries, administration, payments, invoicing & general field service support. Busy challenging role! Ormeau

• Pivotal role within the Service Team
• Busy & challenging position with loads of variety
• Join a company that is making a positive impact on the environment
• Equal Opportunity Employer with high values

About the Role
Our Client is a highly successful local manufacturing business who have been in operation since 1969. With a market share of 80% in South East Qld and beyond, they are continuing to go through a strategic growth phase throughout the rest of Australia and NZ.

As a part of this expansion, they are now seeking a self-motivated, highly organised person who has exceptional administration skills and a passion for service excellence to join their team. This is a pivotal role in the business, where you will looking after their valued clients and supporting the Field Service Technicians with service scheduling, warranties, processing invoices and payments as well as updating and managing customer enquiries over the phone and online. This is a fast paced environment which will see you juggling multiple priorities at any one time.

What’s great about this role:

• Work for an established industry leader
• Be valued and rewarded for your efforts
• Join a Company on a high growth trajectory who offer genuine career advancement opportunities
• Northern Gold Coast location with onsite parking

Duties:

• Manage customer enquiries via phone, email & online
• Handle any warranty claims and submissions
• Respond to customer enquiries on service scheduling and provide updates on any variations or delays
• Data input and updating of the CRM system
• Process invoices, EFTPOS payments and refunds
• Collate job sheets and process subcontractor invoices
• General Administration duties as required

Skills and Experience:

• Demonstrated experience in a client service support role within a high volume environment highly desirable
• Experience in receipting, invoicing and processing payments
• Team orientated but ability to work autonomously with minimal supervision
• Excellent communication skills both written and verbal
• High attention to detail and strong problem-solving skills
• Be reliable and have a positive ‘Can do’ attitude
• High level computer skills in Microsoft Office, with a knowledge of CRM systems and MYOB an advantage

How to apply
All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received so apply today! Please note only candidates that meet our client’s selection criteria will be contacted.
Job ID: LB12621/1.0