Customer Service Advisor

Customer Service Advisor

CARe Automotive Group

Arndell Park, Sydney NSW

Customer Service - Customer Facing (Call Centre & Customer Service)

Part time

Posted 29d ago

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About Us:

CARe is the newest entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers. In partnership with two leading global insurers, CARe has a strong business model and further expansion opportunities on the horizon.   

CARe is focussed on developing new technologies that will change and enhance the customer offering and delivering a new and innovative way to manage the End to End Claims and Repair Experience. 

Following a successful launch in NSW early 2023, we are excited to have opened our Second CARe Centre in Arndell Park, NSW. Don’t miss this opportunity to join Australia’s fastest growing, privately owned automotive repair network. Due to expanding our business, we are currently seeking a part time Customer Service Advisor to join us at the new Arndell Park centre. 

The Customer Advisor will be the point of contact with the customer and share the responsibility for guiding them through the end to end repair experience. We are looking for someone who will make a great team member and has a positive mindset. 

What we offer:

• Market Competitive pay. 
• Monday paid lunches.
• Exposure to new tech and a new way of managing customer interactions.
• Site BBQs/ Social Events.
• On job training and support. 
• Brand new site with new facilities. 
• Opportunity to be part of the growth story. 
• Branded uniforms. 
• Family cultural environment, we actually CARe. 

About the role:

• Point of contact for customers.
• Liaise with insurance company as needed.
• Monitor and update the bookings to meet business needs.
• General admin duties.
• Part time hours of work Thurs - Fri  between 8:30am to 5.00pm. 

About You:

• Must have a team first attitude and willingness to learn.
• Desire to delight customers and ability to time manage. 
• Problem solving skills.
• Familiar with automotive insurance claims, valet experience or Customer Service Dealership is highly desirable.
• Must have permanent Australian working rights.

If you’d like to have a confidential discussion, you can contact Michelle Febbraro (HR Administrator) on 03 7018 3*** or email *******@careauto.com.au. 

Check out our social media pages for further information 

https://www.instagram.com/care_auto_group/