Address
Form of work Exciting permanent position with a reputable software and telecommunications company - apply now!
Your new company
This telecommunications company with high standards for technology efficiency and improving mobile security is passionate about supporting businesses to deliver excellent customer service and is looking for a Customer Service and Help Desk Consultant to join their growing team.
Your new role
Providing excellent customer service and managing inbound calls and queries
Operating phone calls in a professional manner, transferring calls where needed
Assisting in providing reporting to Management when required
Maintain and update workflow manuals
Communicate with clients to notify of completion
Rotating roster between the office hours of 8.30am - 9pm Monday to Friday
Resolve clients' service or billing issues
What you'll need to succeed
Previous customer service or contact centre experience is required and preferably within telecommunications or retail
You must be willing to work
Rotating roster between the office hours of 8.30am - 9pm Monday to Friday
You must be tech savvy and be able to utilise computer systems
Excellent written and verbal communication skills
What you'll get in return
Excellent training and ongoing support
Great work culture and office environment
Flexibility to work on a rotating roster from Monday to Friday
Hybrid working arrangements
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Kim Nguyen at kim.nguyen@hays.com.au.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2761130
