Customer Service Assistant

As a Customer Service Assistant, you will report to the Customer Service Team Lead. You will be responsible for being the day to day point of contact for any Customer Service enquiries across a wide range of channels including but not limited to, live chat, email, phone and social media.

A typical day in this role will include going above and beyond to answer multifaceted Customer Service queries to meet daily output and customer satisfaction targets.

Roles and Responsibilities:
Provide exceptional Customer Service across our range of customer touch points, including but limited to, emails, phones, live chat, social media

• Resolve all Customer Service inquiries in a timely manner, in line with department KPIs
• Work with wider Customer Service Team Lead to set daily goals and priortisation of customer queries
• Work with Customer Service Team Lead to escalate relevant customer inquiries
• Work with Customer Service Team Lead in identifying roadblocks in the Zero Co Customer Service experience
• Work with Customer Service Team lead in identifying and resolving cross departmental issues

Required Skills:

• Highly developed communication and organisational skills
• Passionate about understanding sustainability, Customer Service, and how you & your team support in creating a positive experience for our customers
• Strong problem solving skills

Required Experience:

• Experience in a similar Digital Customer Service role or ecommerce executive role 

Preferred Experience:

• Experience in Ecommerce systems Gorgias, Shopify, Recharge or working with 3PLs preferred but not required
• Experience working in hybrid teams preferred
• Experience working with international Customer Service teams preferred