AddressFrom humble beginning almost 50 years ago, our client has dedicated their work to create each and every one of its products with only the finest precious metals and stringent quality control techniques to ensure consistency in their products. They provide the Australian jewellery industry with world class precious metal products and services.
The role is to ensure the top level of service and communication exceeds customer expectations. Be part of a team who welcomes you as family and supports your progress.
The Role
Reporting to the department supervisor, you will be communicating and harnessing internal relationships between other departments which includes Customer Service team, manufacturing, accounts and marketing.
Enquiries are unique and specialised to the client therefore the ability to be analytical and adaptable to ensure the best outcomes for the customer.
You will be responsible for but not limited to :
- Responding to phone calls, emails and face to face enquiries between departments, interstate sales reps and external customers while building rapport.
- Familiarity with the different products and services across the business
- Provide excellent Customer Service and assist customers in enquiries relating to products and services (training provided)
- Competency in using the different programs for ordering, quoting, checking status and invoicing orders and enquiries
- Educate to understand the manufacturing process tobe able to answer customer enquiries and ensure correct quotes and charges are imposed for all quotes and orders (training provided)
- Ensuring all relevant order details and requirements by the customer are noted on the order and communicated to the relevant departments accurately.
- Prioritise orders and dispatches based on fabrication time requirements / deadlines, urgency, freight requirements and customer deadlines and manage issues that arise
- Running daily overdue reports to manage all orders and communicating with customers and the department for any delays of orders and products out of stock
- Organising all pick-ups and dispatches to customers, as required, and accurately taking and documenting customer details in the system so avoid incorrect deliveries and inability to contact customers
- Processing credits and returns
- Facilitating and managing monthly stocktake for the department
The Ideal candidate should demonstrate:
- Active listening and communication skills - both verbal and written
- Ability to adjust to customer's unique requirements
- Resilience and proactive approach when dealing with customers and internal departments
- High levels of time management and use initiative
- Willingness to learn with a positive attitude
- Be solutions focused - while being respectful, collaborative and adaptable
For more information, please email Chanel Hirons on *************@randstad.com.au or call on 8468 8010 for a confidential discussion.
If the position is not quite right and you are on the hunt for your next opportunity within Engineering , Defence, Manufacturing and Supply Chain, LET'S CONNECT!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
