Address
Form of work The Company
As a market leader, this instantly recognisable logistic organisation provides international air and sea freight forwarding, together with integrated logistics services. With a management team of industry-leading professionals, they strive towards economic, social, and environmental coherence. This business is offering an initial Temporary opportunity to work with an organisation that values their staff, offering continuous training and development opportunities.
The Role
Sitting in the Customer Service division, you will be responsible for:
Developing and maintaining productive and positive relationships with clients
Acting as the liaison between the Sales, Operations and Account Management team for the Customer regarding their account queries providing regular updates in accordance with the company’s SOP’s
Shipment information
Order status/ updates
Grievances/ Complaints
Monitoring ongoing claims
Invoice queries
Billing queries
Ad hoc Customer Service duties as directed
Experience Required
Excellent Customer Service Skills
Excellent Communication Skills both verbal and written, highly service orientated.
Knowledge and experience of air and sea operations both import & export would be highly beneficial but is not essential
Intermediate Excel Skills
Paying $32.00 per hour + super, this role is for an initial commitment of 6 months and is a temp to perm opportunity. If interested, please APPLY TODAY, or call Mark Green on 02 8270 9766
At people2people and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
