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SalaryCustomer Service | Credits Administrator
Posted: 05 Mar 2024
Location: Western suburbs
Category: Customer Service/Call Centre
Type: Full time
Salary: To $70K + FREE on-site parking
Secure permanent position available now
Essential services sector
Leading distributor of medical and healthcare products
08:30am to 04:30pm, Mon to Fri
Key role responsible for administrating & overseeing customer credits
Supportive team environment + career development
To $70K + FREE on-site parking and great new offices
The Company:
With their core values being ‘quality, integrity, and trust’ this organisation is positioned as one of the leading distributors of medical, healthcare, and pharmaceutical products in Australasia. Representing some of the world's largest medical brands, they have built a reputation for delivering quality products and quality service!
Your Role:
Reporting to the Customer Experience Manager, you will be in a key role responsible for Credit administration within the Customer Service team.
Some of your key responsibilities will include:
Investigating customer credits for accuracy
Maintaining & updating information in the system
Ongoing review of credits outstanding
Reporting on customer credit status, decisions, etc
Implementing and applying credit administration procedures
Reviewing feedback and identifying areas for improvement
Assisting with Customer Service calls | orders as required
Required Skills & Experience:
Previous experience processing | managing credit notes, debits, returns
Understanding of customer credit limits
Previous experience in a Customer Service | call centre environment
Accurate keyboard skills and computer literacy including intermediate Excel skills and exposure to ERP systems (SAP an advantage)
To APPLY: Please email your resume to OR click APPLY below.
If you have any questions, please call Anna .
