Customer Service & Library Officer

Are you a dedicated Customer Service professional looking for a rewarding challenge in a breathtaking location? Kangaroo Island Council, South Australia, is seeking two passionate and experienced Customer Service & Library Officer's to lead our commitment to excellence within the local community. 

If you’re ready to make a significant impact within the community, while enjoying the natural beauty of Kangaroo Island, we want to hear from you. 

Join the team and thrive in this unique and inspiring setting, enjoying true work-life balance. This is an opportunity to excel in your craft and grow both personally and professionally! 

Position objectives 

The Customer Service & Library Officer has a strong focus on delivering exceptional and consistent Customer Service to the local community, library members and members of the public. 

About you:

• Vibrant, upbeat and friendly 
• Agile and can think on your feet
• Detail orientated
• Excellent conflict resolution skills 
• Data entry expert
• Local Government and/or public libraries experience
• Strong numeracy, literacy, verbal and written communication skills 

Responsibilities:

• In-person and phone Customer Service
• Cash handling and receipting of a wide range of accounts, permits, applications and registrations, daily banking procedures
• Ensure efficient and exceptional service, accurately providing information to all customers and stakeholders
• Actively engage with, and passionately serve the Kangaroo Island Council's community, through the delivery of inclusive library programs, council services, events and ceremonies
• Records management tasks including the coordination of external correspondence
• Administrative support to the Planning Officer, Building Officer and Environmental Health Officer 
• Assist library users to find appropriate information and materials
• Maintain and keep up to date member registrations
• General administration duties
• And much, much more!

Qualifications and Experience:

• Year 12 SACE or equivalent
• Certificate level Library Services or similar (desirable)
• Experience in working face to face with customers in a Customer Service delivery environment 
• Experience in accepting and accurately receipting of monies; processing payments and banking
• Knowledge of the role of public libraries in ensuring equitable and safe access to the internet and associated resources
• Sound general knowledge local government functions (desirable) 
• Basic understanding of the SA public library network, PLAIN Central Services and the State Library of SA (desirable)

Our organisation and our values 

The Kangaroo Island Council is dedicated to fostering a thriving community through responsible governance, emphasising RESPECT and INTEGRITY in all our interactions. 

Committed to transparent decision-making and sustainable development, we strive to enhance the quality of life for residents while preserving the unique natural and cultural heritage of Kangaroo Island.

By embracing innovation, professionalism, and community engagement, each employee becomes an essential catalyst in achieving our shared vision for Kangaroo Island.

*Part-time opportunities also available!*

Apply now to be part of our dedicated team and play a vital role in shaping the future of our community!