Customer Service Logistics

We provide a reliable, efficient and cost‐effective platform to serve our esteemed customers around the
World. We always try to identify our customer's needs and offer customized solutions. Our Logistics
services include the movement of the goods as well as transmission of critical information for business
support. Our software systems offer the best-in-class support for information requirements of our supply
chain customer.

We strive to be your reliable partner in all your logistics requirements and look forward to make a significant
difference in your business.

Position Summary
The Customer Service Representative is the engine of WeFreight! Utilising a high energy approach, the
CSR will clearly identify current customer needs for our service and how they can benefit from partnering
with WeFreight on every shipment. Providing excellent Customer Service is essential in this position.
Customer Service, industry experience, and some college coursework preferred but not required.

Key Responsibilities

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional Customer Service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Excellent multitasking skills within their work space as well as computer software programs.
• Be a professional representative of our company that other employees look up to.
• INTERNATIONAL FREIGHT EXPERIENCE REQUIRED!
• Import and Export knowledge