Address
Form of workGMK Logistics is a leading transport and 3PL service provider for the flooring industry in Australia. We offer outstanding service and our aim is to deliver our customer's product, Australia-wide, as quickly and efficiently as possible, on time and in good condition. With a reputation second to none we have been successfully servicing our customers for over 60 years.
With nationwide facilities, we are looking to a Customer Service Officer in our team. Our business has seen significant growth as a result we are pleased to announce we have recently moved into a Brand New State of the Art Facility. The site is based in Epping Melbourne.
This role will be best suitable to a fast paced, energetic individual that is looking to get their foot into the transport & logistics industry.
The Opportunity
We are currently seeking to appoint a Customer Service Officer to deliver high performance standards around all aspects in Logistics and meeting the requirements for our customers and maintain health and safety and overall good working practices in accordance with company policies and procedures at all times.
Tasks and Responsibilities
- Assist clients with daily service functions.
- Training across all Customer Service activities and the ability to be diverse within this role.
- Create, review, and edit consignment notes with great attention to detail.
- Be able to work overtime when needed.
- Takes initiative with customer issues, concerns and proactively provide solutions to deliver timely and effective resolutions to customer.
- Prioritising workload to ensure all receipts and orders are sent to the relevant departments to achieve DIFOT agreements.
- Ensuring all additional charges are captured and recorded daily.
This is a critical role that requires great attention to detail and efficient time management skills.
To be successful in the role you will need to possess the following attributes:
- Possess flexibility in your working hours.
- Excellent time management skills with the ability to effectively manage conflicting priorities.
- Ability to plan & prioritize.
- Great attention to detail.
- Have a willingness to get in and get the job done.
- Be a team player.
- Excellent communication skills.
- Experience with Jaix software will be an advantage.
If you believe that you have the necessary attributes to succeed in this challenging yet rewarding role and would like to join our close knit team, please forward your resume to *****@gmklogistics.com.au
