Customer Service Manager

At Breeze Balm, we're on an exciting journey to elevate our Customer Service experience, and we're searching for a Customer Service Manager who's looking for more than just a job – we're offering a career-defining role. This position is all about leading with a blend of innovation, empathy, and a genuine desire to make a difference. We're all about hard work, but we believe it should be fun, too. We're seeking someone passionate, driven, and ready to help us transform our Customer Service into something truly exceptional.
 

What You'll Do:
 

• Lead with Empathy and Innovation: Develop and execute a Customer Service strategy that's true to the Breeze Balm spirit – friendly, efficient, and genuinely helpful. Take ownership of the Customer Service department, setting a high standard for service and team morale.
• Team Building and Inspiration: Create a team environment where growth, learning, and laughter are key. Your leadership will inspire a team dedicated to providing outstanding Customer Service.
• Enhance Every Interaction: Use your skills to make our Customer Service interactions memorable and meaningful. Listen, learn, and adapt, using feedback to drive continuous improvement.
• Simplify and Improve: Evaluate our processes and technologies with an eye for making things smoother and more efficient. Your innovative ideas will help us serve our customers better.
• Analyze and Adapt: Keep tabs on performance, using data to inform strategies that enhance customer satisfaction and loyalty.
• Collaborate Across Teams: Ensure customer insights are integrated into our broader business strategy, working closely with other departments to deliver an exceptional customer experience.
   

About You:
 

• You're a natural at creating positive experiences and innovative solutions. With your experience in Customer Service, you're ready to take the lead and make our service stand out.
• Your creativity knows no bounds. You're always thinking of ways to improve and elevate our service.
• Thriving in a dynamic environment, you can manage multiple priorities with ease and precision.
• You're growth-minded, eager not just for personal advancement but to uplift and advance your team.
• Data-driven, you relish the chance to dive into analytics to guide your decisions and strategies.
   

Why Us?
 

• Unparalleled Growth Opportunities: As Breeze Balm grows, so will you. We're committed to your personal and professional development.
• Impactful Work: Your contributions will directly influence our success and customer satisfaction. We value your ideas and initiative.
• A Supportive Community: Join a team where fun, support, and collaboration are part of the daily routine. We're not just colleagues; we're family.
• Continuous Learning: We guarantee you'll gain skills and experiences here that are beyond what typical roles offer. Be ready to learn, grow, and be inspired every day.
   

If you're passionate about making a difference and eager to be a part of our Breeze Balm family, we'd love to hear from you. 

Please write a cover letter and apply via Seek.