Customer Service Manager

Customer Service Manager and warehouse interface management

We are a long and well established, national product distribution company, offering a new applicant long term and secure employment, within a dynamic team who care and enjoy what they do. 

We all appreciate our roles & positions within this fast growing family business, we provide a highly systemised environment with a NEW CRM software implemented to support the whole team and enable the new team member  to step in and manage all our internal Sales and Customer service for our customer base. There will be training provided for the CRM and then the manager can develop and implement new policies and procedures to improve all aspects of Customer Service, sales support and relationships with our distributors. The persons role is important and interaction with others is key. office and warehouses.

We will Support  New Customer Service Manager.

• Full-time hours position per week, Monday to Friday only
• Weekly salary, plus super, plus bonuses.
  • This provides a unique opportunity to demonstrate your skills.

This position offers you the unique combination of these benefits, being hard to find elsewhere …

This role provides you with: 

· A very steady and stable employment to be enjoyed for many years

· A very content and happy team environment based on respect and working together to achieve a common goal.

· A small team who values our employees, and provides ample support, so existing employees are visibly passionate about their jobs and enjoy what they do, making for a highly supportive team to work amongst.

Role Involves:

• Our products are always required throughout the nation, so a new employee is required to have a keen eye for detail when managing how this business ships our client’s orders.
• Checking the order management process when orders are received and entering them into our CRM order entry system as per sales orders.
• Update and manage the documented procedures and systems, this will ensure great after sales support and service for our customers.
• The role requires a team player and leader for our team to support and liaise with, day to day, who can be relied upon, works in well with others and bring a positive outlook.
• This role is fast paced, making the time in the day fly.
• We are looking for that team member who is keen to serve our customers has good phone mannerism and day to day questions asked by our customers.
•  Skills to manage staff and performance management is essential. 
• The training is extensive and covers all the procedures to give our customers excellent service and products as they order them.

 Apply with CV and covering letter with answers as to why this role appeals and what you would do to contribute to our business and the team.

Quote Reference 2024TIN130224