Customer Service Manager

About MEGT 
 
MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982. 
 
Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. We know that investing in people is what grows our business and are committed to nurturing the personal and professional development of all our staff. 

MEGT is committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us 

The Opportunity

Based from either our Northlakes, Loganholme or Southport offices, this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP.

This role is accountable for engaging, empowering and collaborating with our Customer Service staff to provide high quality Customer Service and encouraging an organisation-wide commitment to quality by leading customer-centric development initiatives.​ 

As the Customer Service Manager, you will enable the success of your team by coaching and supporting them to assist our clients, whether they are jobseekers, apprentices/ trainees, employers, or even our own field teams. You will foster an environment of Inclusion one of MEGT’s core values to ensure that each individual feels valued regardless of their differences or background. When your team is supported in this way, they are best positioned to provide the highest quality of Customer Service to both internal and external stakeholders.

The MEGT Difference

At MEGT, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements
• Fully maintained company car 
• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In
• Generous leave entitlements including 3 days paid close down leave over Christmas
• Opportunity to buy additional annual leave or cash out annual leave
• Access to salary packaging options
• Inclusive, supported and continuous growth development through study support  
• Employee Assistance Program for staff and family members
• Retail and entertainment discounts across leading brands
• Pro-rata long service leave after seven years

About you

This role requires a self-starter who can efficiently balance workloads across our Queensland hubs to achieve collective targets through driving individual staff to achieve their set targets and KPIs.

You will be an empathetic, passionate and experienced manager with high level leadership acumen including:

• Demonstrated ability to define, lead and proactively drive effective process changes and continuous improvement activities
• Proven experience in motivating and management teams to achieve both individual KPIs and organisational goals
• Capability to successfully influence and negotiate within a complex and fast-changing business environment to achieve efficient and effective business outcomes
• High level analytical skills with creative, and problem-solving capabilities, making decisions based on evidence balanced with experience and intuition
• Strong understanding of the AASN Program and VET sector including current trends and change factors impacting the apprenticeship sector

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

How to Apply

If you are interested in this opportunity and a career at MEGT, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, please contact our Talent Acquisition Team at ***********@megt.com.au or on 13 6963.

We want to make finding your ME with MEGT accessible and inclusive. If you require any assistance, additional support or have questions about this role, please contact our Talent Acquisition Team at ***********@megt.com.au or on 13 6963.