Customer Service Manager

KG Group is one of Australia's leading and fastest growing eCommerce Marketplace specialists. Based in Heatherton, Melbourne, we are a group of energetic and fun-loving people who provide amazing products, leading brands, and excellent Customer Service to a large and growing range of customers across Australia and New Zealand.

We are seeking a dedicated and results-driven Customer Service Manager to lead our customer support team. The ideal candidate will possess a passion for service excellence and a proven track record in managing and enhancing Customer Service operations.

Key Responsibilities:

- Oversee daily operations of the Customer Service team.

- Develop and enforce effective Customer Service policies, procedures, and    quality standards.

- Hire, train, and mentor Customer Service staff.

- Analyze customer feedback and service metrics to identify areas for improvement and implement changes.

- Work with other managers to ensure a consistent and high-quality customer experience across all touchpoints.

- Handle complex and escalated Customer Service issues.

Qualifications:

- Proven experience as a Customer Service Manager or similar managerial role.

- Excellent communication and interpersonal skills.

- Strong leadership abilities with a focus on staff development and team building.

Experience with Customer Service software and CRM tools.

- Ability to analyze data and understand Customer Service metrics.

Benefits:

Competitive salary with performance bonuses.

- Opportunities for professional growth and development.

- A supportive and dynamic work environment.

Please note this is a full time office based position, Monday - Friday.

You are welcome to visit our site www.kggroup.com.au

Due to the large number of applications we get, only successful candidates will be contacted.