AddressNiterra Australia, formerly known as NGK Spark Plugs, stands tall as a global powerhouse in the automotive industry, crafting cutting-edge ignition and vehicle electronics parts. Now, as we soar to new heights with thrilling product launches and an unrivalled market presence in Australia, there's never been a more thrilling time to become a part of our dynamic team!
We're on the hunt for a skilled Customer Service Manager to join our team. In this role, you'll oversee our Customer Service operations, guiding a team of dedicated representatives to deliver outstanding experiences. From managing escalated issues to implementing strategies for enhanced customer satisfaction, your expertise will play a crucial role in our success.
Key Responsibilities You'll Take On:
- Develop and implement Customer Service strategies to improve quality of service, productivity, and profitability.
- Lead the achievement and maintenance of agreed Customer Service levels and standards.
- Monitor the accuracy of reporting and data base information.
- Ensure the necessary resources and tools are available for quality Customer Service delivery.
- Maintain an orderly workflow according to priorities of all Customer Service operations.
- Review processes and implement efficiency projects to streamline processes and practices.
What We're Looking For:
- Proven track record in leading Customer Service teams towards success.
- A knack for inspiring and empowering others through strong leadership and communication skills.
- Thrive in a fast-paced environment, juggling multiple tasks.
- A systematic approach to problem-solving, ensuring issues are swiftly identified and resolved.
- Experience using the power of systems and data analysis to drive impactful decisions.
Your Rewards Await:
- Competitive compensation package.
- Comprehensive product training.
- Opportunities for career advancement within a globally respected brand.
Opportunities like this don’t come around often. Apply now!
