Customer Service & Marketing Coordinator

About Inner West Council
Inner West Council is among Sydney’s larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs.
As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in our journey towards becoming the best council for our community.
We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of Integrity, Respect, Innovation, Compassion and Collaboration at the centre of everything that we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.
We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.
Permanent employees benefit from our great value gym membership from $15.50/week giving access to a vast network of gyms in Sydney.
Exciting opportunity for an outstanding, passionate and visionary Customer Service & Marketing Coordinator to join our amazing Aquatics Services team.
In this exciting role, you will draw on your extensive experience, Customer Service and business development skills to contribute to the health and wellbeing of the Inner West community by leading and inspiring the consistent delivery of high-level customer experience in Council’s aquatics facilities. Equally critical is this role’s responsibility to organise and manage the communication and engagement activities within the Aquatics team, and drive business development including marketing and member sales initiatives and programs. Inherent to this role is a commitment to promote healthy and active lifestyles for all age groups.
A key focus of this position is to work with the aquatics management team to provide high quality customer experience through staff, services, program information and messaging in relating to Council’s aquatics services. The position will coordinate, develop and work closely with Aquatics Centre Managers, team leaders and staff in delivering an integrated management and customer-focused approach across the group. Collaboration and planning with internal stakeholders, like Council’s Communications and Engagement team for example, will be required to develop key information, promotions, programs, policies and processes to ensure high levels of customer experience are achieved.
Please read the to familiarise yourself with all the requirements and conditions of the role.
$98,064.20 - $112,448.44 + 11% Superannuation
Some of the required skills, experience and qualifications
1. Appropriate tertiary qualifications in business, marketing, recreation or a related discipline and/ or equivalent industry experience
2. Extensive experience in the management of customer and membership services within the recreation sector
3. Extensive experience in coordinating communications, engagement, and stakeholder management to achieve business objectives
4. Experience in business planning and management, project management, contract management, and the ability to work under pressure and meet deadlines
Enquiries
Simon Duck, Senior Manager Sport and Recreation Services on 9392 5543
Closing Date
Sunday 17 March 2024, 11:30PM
We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.
All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.
Eligibility for employment/Pre employment Checks
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.
For more information about work rights in Australia please visit the website.
Inner West Council is a Diversity employer. We encourage applications from all candidates.
Council is committed to reconciliation and strongly encourages Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply.
Apply Now
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Questions
I agree and understand if I am the successful candidate, I will need to provide information for pre-employment checks if and as required for the position. This may include police records checks, certified copy of relevant qualifications, Driver's Licence as well as proof of work rights in Australia. Copies of any sighted documents will be kept by IWC for its record as proof of verification.* * Yes

• Are there any reasonable adjustments that we can assist with, in regards to the recruitment process? If yes, please provide details.*

Do you currently or have previously worked for Inner West Council ( or any of the former Councils i.e. Ashfield, Leichhardt, Marrickville) either as an employee or agency-provided personnel?* * Yes

• No

As part of our recruitment strategy, Inner West Council strives to appoint skilled, experienced and the most meritorious candidates who are aligned with Council's values and standards of behaviour. In this connection, we will be asking the preferred candidate for this role some questions to determine whether they have been involved in any misconduct in the last 10 years. Declarations of any prior misconduct investigation or finding will not lead to an immediate disqualification of an application. Information obtained will be used to undertake a risk assessment to review whether the preferred candidate is suitable for the role. Do you agree to respond honestly to questions asking about previous misconduct further down the track in this recruitment process?* * Yes

• No

Are you an Australian Permanent Resident or Citizen or have unlimited work rights within Australia? (proof will be required prior to offer if successful)* * Yes

• No
• Please provide details of your qualifications and previous experience related to the role of Customer Experience Coordinator in Leisure and Aquatics or within a similar position or industry*
• Please provide an overview of your understanding of membership and customer retention as well as any industry specific programs and processes you have worked with or are aware of to measure, manage and drive these activities.*
• Please discuss public relations and what this may entail in the Aquatics facilities. Please outline key projects or experience you have in working in PR campaigns or customer engagement campaigns.*
• Please provide an overview of the key marketing opportunities that exist within IWC Aquatics facilities.*
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About Inner West Council
Inner West Council is among Sydney's larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city's most vibrant, creative, liveable and diverse suburbs. As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in on our journey towards becoming the best council for our community. We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of integrity, respect, innovation, compassion and collaboration at the centre of everything we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.