Customer Service Officer

Jump Aboard! 

We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.  

Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of becoming carbon neutral by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy. 

As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you! 

Come and find your better way with us...

About the Role:

As a Customer Service Officer, you will provide excellent customer care and assist customers with queries and issues, while coordinating with both internal and external parties to come to resolutions whenever possible. 

Key responsibilities of the role will include:

• Manage incoming calls, emails, and chat messages from import and export customers
• Provide accurate and timely information regarding shipment status, documentation, and other relevant inquiries
• Identify and analyze customer issues to determine root causes
• Collaborate with internal teams to resolve challenges and ensure customer satisfaction\Assist in coaching and training new team members as required
• Assist the Customer Service Supervisors, Customer Service Manager and Customer Care Manager as required

 
To be successful in this role, you will need:

• Completion of year 12 or equivalent
• Keen to start and build your career in shipping/supply chain and logsitics
• Strong proficiency in computer skills
• Customer oriented with sound relationship building skills
• Good communication skills 
• Work in a pressure environment
   

To apply for this role, you must be an Australian citizen or a permanent resident and currently live in Australia.

If you are a New Zealand citizen and looking to relocate permanently to Melbourne, Australia, you are more than welcome to apply.

Please note that remote working in overseas and interstate locations will not be considered.

Culture & Benefits: 

Our culture is embodied by boldness, imagination, exemplarity and excellence. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network. 

In addition, CMA CGM offers a number of perks including: 

• Study leave and study reimbursement 
• Paid parental leave entitlement
• Annual health checks for all employees  
• Discounted car parking at the DFO  
• Corporate rates with ANZ Bank 
• Bupa Corporate Cover
• Discounts at selected food outlets 
• Exclusive Offers on the Telus Health App (our EAP Provider)
• Novated car leasing available 
• Social Club activities all year round 
• Opportunity to participate in volunteer initiatives  
• Access to 3000+ learning resources and courses  
• Opportunity for career development in Asia Pacific, Europe and other office locations globally