Customer Service Officer

Are you a passionate individual with excellent Customer Service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! 

We are currently seeking a motivated and customer-oriented Customer Service Officerto join our Melbourne City team on a full time basis. 

Why join Europcar?

• A competitive hourly rate + shift loadings + generous incentive scheme
• Opportunity to maximise your income based on your exceptional performance with our incentive program 
• Ongoing training and development 
• Access to same-day pay via our financial wellbeing provider
• Employee Referral Program - earn $$ when you successfully refer a candidate
• Company uniform provided 
• Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more! 
• Access to an international brand with opportunities to work nationally and globally 
• Access to Employee Assistance Program and Calm App - the #1 app for mental fitness 
• Great culture, working with an energetic, supportive and high performing team 

Some of the key responsibilities include:

• Greet customers and assist them in renting vehicles as based on their preferences and needs 
• Process rental agreements accurately and efficiently 
• Address customer inquires and concerns promptly and professionally 
• Inspect vehicles before and after rental periods, noting any damages 
• Monitor and coordinate fleet availability on a daily basis
• Detail and clean vehicles to business quality standards
• Refuel and transport vehicles between Europcar locations

To be considered, you should possess:

• Previous experience in Customer Service, retail or sales
• Strong communication skills and ability to interact with customers 
• Computer literacy skills required
• The ability to work alone and as part of a team
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• Valid Australian driver’s license with a clean driving record 
• Current and ongoing Australian work rights
• A positive can do attitude! 

About Europcar Mobility Group

Europcar Mobility Group is a major player in mobility markets and listed on Euronext Paris. Europcar Mobility Group’s purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet that is already "C02 light" and equipped with the latest engines, and which will be increasingly "green" in the years to come (more than 1/3 electric and hybrid vehicles by 2023).

Customers’ satisfaction is at the heart of the Group’s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three service lines - Business, Leisure and Local - which respond to the specific needs and use cases of both businesses, professionals and individuals. The Group’s 4 major brands are: Europcar® - the European leader of car rental and light commercial vehicle rental, Goldcar® - the low-cost car-rental Leader in Europe, InterRent® – ‘mid-tier’ car rental and Ubeeqo® – one of the European leaders of round-trip car-sharing (BtoB, BtoC).

Europcar Mobility Group delivers its mobility solutions worldwide solutions through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).

Further details on our website: www.europcar-mobility-group.com 

IMPORTANT: Europcar Mobility Group conducts pre-employment screening checks on all prospective employees to verify prospective employees are not recorded on an International Sanctions List.  By submitting your application you consent to Europcar Mobility Group completing a check as part of its recruitment process.

Please note, only shortlisted candidates will be contacted.