Customer Service Officer

Do you want your work to make a difference for NSW?Together, we create thriving environments, communities and economies.

• Customer Service Officer position with the Crown Lands Customer Service & Advice team
• Temporary full-time opportunity to December 2024
• Job share arrangements considered
• Dubbo, Newcastle, or Nowra location (location flexible across our NSW office locations) with flexible hybrid working from home and the office
• Salary ranges from $79,032 to $86,539 + super + flex leave

Our Customer Service & Advice team are seeking to appoint a Customer Service Officer to contribute expertise in this supportive team of subject matter experts. The role provides guidance and support to customers and stakeholders addressing a diverse range of Crown Land services.

We are a dynamic, fun-loving, and flexible team and encourage hybrid working. We blend time in the office (collaborating with your team) with time working from home to ensure your work/life balance is in check.

About you
To be successful in this role you will be an exceptional communicator, who has the ability to actively listen to others and respond with understanding and respect, keeping the customer at the centre of everything you do. You will bring your customer experience expertise to the table, and you won’t be afraid to share your own ideas and challenge our processes.

Our ideal candidate will have:

• High attention to detail and initiative to solve problems and triage complex matters
• Strong communication and stakeholder engagement skills
• A high degree of resilience allows you to handle peaks and troughs in workload
• A genuine desire to work as part of a team

For more information read the full Role Description: Customer Service Officer

About Us
The Department of Planning and Environment’s (DPE) vision is to create thriving environments, communities and economies for the people of New South Wales. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and seeks to embed Aboriginal cultural awareness and knowledge throughout the department.

Please note that from 1st January 2024, NSW Department of Planning and Environment has become part of the new NSW Department of Planning, Housing and Infrastructure (DPHI).

Crown Lands is responsible for managing NSW’s Crown land on behalf of the people of NSW. Crown land covers around 42% of NSW and includes parks, reserves, roads and cemeteries with a value at over $6.1 billion. Crown land is used and enjoyed for recreation, businesses, tourism and has significant importance to the Aboriginal people of NSW. Visit our website to learn more about our vision for the future: Crown Lands (nsw.gov.au).

Benefits of Working for Crown Lands

• Be part of managing some of NSW’s most iconic land and helping to create and support prosperous and resilient communities.
• 35 hour working week with flexible working arrangements available with a hybrid working model split between working from home and the office.
• Generous leave options including 4 weeks paid annual leave and up to 24 days’ time in lieu (flex time) where available.
• Internal career progression opportunities available.

To Apply
We look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Sunday 28 January 2024 at 11:55PM.

Should you require further information about the role please contact Kelly Green, Manager Customer Service via ***********@crownland.nsw.gov.au or on 6883 5402.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Looking for more information or assistance in applying?
Our Diversity team can assist to:

• provide alternative formats to apply
• make adjustments to the recruitment process
• offer information about workplace adjustments and support networks

We encourage people with disability to apply. If you have disability and require more information on adjustments and assistance to apply, contact the Diversity team on *********@DPIE.nsw.gov.au  (please include reference number).

If you are an Aboriginal or Torres Strait Islander check out Our Mob on Country https://www.dpie.nsw.gov.au/premiers-priorities/our-mob-on-country to see the work we do and get assistance in applying.