Customer Service Officer

JOB REF KH574468

• Edgy, fun, supportive, WA homegrown brand – what more could you ask for?
• Come for a job, stay for a career
• Permanent opportunity based locally in Geraldton

Kleenheat has been providing energy solutions to homes and businesses across Western Australia and the Northern Territory for more than 60 years. We’re a WA born and bred company, and part of the national Wesfarmers group.

We’re committed to delivering energy for today’s customers and tomorrow’s opportunities, with a focus on safe and reliable products and helpful Customer Service.

We’re proud of our values of safety, accountability, integrity, collaboration, and customer focus – and understand that our success is because of our people.

About the role:

We are looking for a diverse range of individuals; whether you want to try something new or develop your career further, we want to hear from you!

As a Customer Service Officer, you will be the first point of contact for new and existing customers, providing support and information on our LPG (Liquefied petroleum gas) product. You will have the opportunity to work in a multi-channel environment, resolving customer enquiries via phone, email, and in person. We welcome applicants interested in both full-time and part-time to apply, with flexible working times available.

To be successful in this role:

• Ability to clearly communicate effectively with customers and stakeholders
• People who thrive in a corporate and professional working environment
• Possess excellent work ethic and behaviours
• Good time management and resilience
• A desire to join a growing and successful team
• The ability to operate in both a team environment and independently
• Robust and relevant computer and keyboard skills.
• The competence to multi-task and share team responsibilities to maintain prompt, efficient and courteous Customer Service

What's in it for you?

At Kleenheat, we have a range of benefits to keep life flowing inside and outside of the workplace;

• Ongoing professional learning and development opportunities across our diverse businesses and the Wesfarmers Group to help you progress your career.

• Access to seminars and networking events.
• Kleenheat's employee discount off your residential LPG or natural gas account.
• Competitive remuneration, including allocation of Wesfarmers shares and participation in our annual incentive plan.
• Time for the family with parental leave payment up to 18 weeks.
• We provide uniforms (wearing of uniform is optional).
• Access to various health and wellbeing initiatives, including private health insurance discounts, our employee assistance program, annual flu vaccinations, support resources and our safety-first culture.
• Salary sacrifice opportunities, including novated lease vehicle packaging.
• Access to benefits across Wesfarmers, including staff discounts at Bunnings, Kleenheat, Kmart, Target, Officeworks, Clear Skincare Clinics and Wesfarmers-sponsored arts events.

We welcome people with different skills and life experiences and encourage individuals from diverse backgrounds to apply.

We are committed to building an engaged and talented workforce that represents the people who live in the communities where we operate—fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We welcome and encourage people from diverse backgrounds, particularly Aboriginal and Torres Strait Islander people, to apply.

Applications close: 5pm AWST, Sunday 24th March 2024

Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence and/or reference checks.

We reserve the right to commence the recruitment process prior to the closing date. Therefore, It is recommended to apply as soon as possible.

We respectfully ask that no agency resumes be presented at this stage.