AddressSeasons Funeral Homes are a recognised industry leader dedicated to making a difference in the lives of our families and the funeral profession. We have been established for over 30 years with branches based in Joondalup, Kelmscott, Canning Vale, Balcatta, Redcliffe, Mandurah and Cockburn.
A vacancy has arisen for a part-time Relief Funeral Administration Officer to cover all of our branches in the metro area. The working hours will be Wednesday, Thursday and Friday from 8.30am to 4.30pm. The role does require some flexibility to work on other days as required. Previous experience within the industry is not required however being a first-class administrator with excellent customer service skills is essential.
The role requires flexibility and being available to travel to all Company branches north of the river, when required. When not covering branches, the role will work out of either our Balcatta or Redcliffe.
The role involves liaising with families both on the telephone and face to face, therefore a warm, compassionate and empathetic manner is essential. You will have first-rate communication and administrative skills as well as the ability to multitask in order to ensure the smooth running of the office.
Key Duties and Responsibilities
- Travelling to branches when required to provide support to the families coming into the branch and the Funeral Director based there.
- Answering the telephone and managing the administration from those calls
- Assisting with the preparation of all paperwork associated with funerals, raising invoices, account reconciliation, banking and data entry.
- Working closely with the Funeral Director at each branch
Key Experience
- A strong background in customer focus and service orientation
- Highly organised with good attention to detail, an ability to manage multiple tasks, prioritise work and meet deadlines
- Excellent interpersonal skills together with the ability to communicate at all levels
- Good technical and computer literacy skills including MS Word, Excel and Outlook
- Accurate typing speed of 60wpm
- An ability to work on your own initiative as well as part of a team
- Good decision making and problem-solving skills
- To feel comfortable and at ease in supporting grieving families whilst respecting their values and beliefs
You will also possess the following personal attributes:-
- Be responsive and adaptive
- A positive, warm and friendly disposition
- Integrity
- Self-motivated
If you are interested in applying for this position please send your resume, including a covering letter outlining how you meet the selection criteria.
