Customer Service Officer

HomeStart Finance continue to experience record lending volumes and are now seeking an experienced and dedicated Customer Service Officer to join us on a full-time basis, providing customer care to ensure a smooth and seamless transition throughout all stages of the loan life-cycle from settlement to discharge.

Duties & responsibilities:

• Respond to incoming inquiries (via phone, internet, face to face and mail) supporting our customers' throughout the life of their loan
• Provide service relating to customer transactions applying sound reasoning of product, policy and legislation.
• Liaise with appropriate areas of the business on customer inquiries and complaints, escalating issues where necessary.
• Based on operational and business needs, provide additional support to other areas of the customer journey as required.

Experience & requirements:

• Minimum of 3 years’ experience in similar Customer Service role.
• Strong working knowledge of mortgage lending/loan management.
• Strong team player with the ability to work autonomously.
• Proven effective communication skills, negotiation skills and problem-solving.
• Ability to make fair and impartial decisions based on objective fact finding.  Can understand customer requirements, interpret information and provide prompt solutions.
• Knowledge and understanding of relevant legislation.
• Strong verbal, written and numerical skills; computer literate and able to use Microsoft Office products.

Advantageous attributes:

• Certificate III in Finance and/or Mortgage Brooking.

Benefits & perks:

• Annual Salary & wage increases
• Up to 40% of time working from home
• 5 days wellbeing leave in addition to your 4 weeks annual leave
• Supportive and diverse team
• Modern office in Pirie St,
• Personal development opportunities & programs to prepare you for leadership
• Secure organisation currently undergoing enormous growth in lending volumes

About us:

HomeStart is a unique South Australian organisation in the financial services sector.  Our innovative financial solutions break down barriers to housing, helping SA residents achieve their dream of owning a home. To date, HomeStart has helped over 84, 000 South Australians own their own homes, 85% of which would not have been able to achieve this through traditional lenders.

With over 130 dedicated employees based in Adelaide CBD, plus satellite offices in Salisbury and Morphett Vale, we're not just an employer: we're a community-focused partner of choice! 

Join us on the journey to making home ownership a reality for all.  Click the Apply button and send us a copy of your current CV along with a cover letter outlining your suitability. We look forward to welcoming you!  

Please refer to HomeStart's career page at www.homestart.com.au for a copy of the position description and advice to applicants. Candidate applications are only to be submitted via the Seek website. 

Please contact Krysty Britton for more information via **************@homestart.com.au.  Applications close 5pm, Friday 01 March 2024.

HomeStart is an equal opportunity employer that supports a diverse, inclusive and safe place to work where everyone belongs, and everyone feels at home.  All applicants will receive consideration for employment without regard for gender identity or expression, sexual orientation, disability, culture, national origin or age.

Please note, you will only be contacted if you progress to interview (generally within 2 weeks after closing date).  We also reserve the right to close this vacancy early.