Customer Service Officer

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

About the role:

We are looking to recruit a Customer Service Officer to support our Commercial Building division. This exciting role of Customer Service Officer will be reporting directly to the Customer Service Team Lead based in either Greystanes or Rhodes location.

As unique as this role is, we also require an exceptional problem solver, who has the potential to make a real genuine difference by putting our team and customers always first. Being an inspirational team member who has pragmatic thinking and thrives in a fast pace environment. Being responsible for the day-to-day sales support of the commercial sales team, whist ensuring the highest level of Customer Service in the network is maintained. You will have sound in-depth building / construction & supply chain knowledge and experience paired with excellent influence skills that enable the team to thrive while ensuring continuous success & development of our commercial strategies.

What’s involved:

·         Process Purchase Orders for our Volume Clients

·         Contribute to a great team culture

·         Be the conduit between our Customer Service teams & order fulfilment sites

·         Build strong relationships with all Internal stakeholders

·         Support accurate orders for our account management teams

·         Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers

·         Listen & action customer feedback to improve overall Customer Service experience whilst supporting the relationship and retention of our customer base

·         Identify performance issues and coach team members

·         Address accuracy & attention to detail regularly

·         Meet key performance indicators including all process and procedures

You’ll need:

·         Territory Qualification or similar would be ideal

·         Building / Construction knowledge

·         Strong previous leadership experience

·         Strong Admin Skills

·         Strong attention to detail

·         Be open to coaching and supportive feedback

·         Excellent telephone manner

·         Good verbal and written communication skills.

·         Resilient with the ability to problem solve

·         Open to new and work within a continuously improving environment

·         Customer-focused; responsive to customer needs.

·         A strong desire to keep up to date with the latest trends in the whole of house offer and developments in building products and material supply requirements in construction.

·         Strong planning & organising skills

·         Computer literacy with Microsoft Suite and Salesforce

We’re here to support you.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at ****@bunnings.com.au and a member of the team will be in touch.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:

• Our flexible and informal work environment which helps bring balance between work and home.

• Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.

• Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.

• 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.

• The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.