Address
Form of workEssential Job Duties & Responsibilities
- Entering and processing of customer orders via phone and email, preparing and communicating Amendments and Order confirmations, including lead times and expected delivery times updates,
- Receipting and logging of physical inwards and outwards components and parts, along with despatch and freighting functions.
- Actively managing commitments to prioritise and to align workload to meet expected outcomes on customer expectations.
- Capable of being able to identify critical paths in order deliveries, whether goods may be despatched in part or as a consolidated shipment and working with the logistics and freight forwarders for effective on time delivery or with contingencies and next best alternative scenarios.
- Ability to interpret charts and manuals for product details
- Managing returned items and periodic Stock/Inventory reconciliations
Skills and Abilities
- Computer and ERP familiarity to allow for effective navigation through Ordering processes, Customer Data, Debtor Functions
- Word processing capabilities that allow for document preparation such as quotes and reports
- Spread-sheeting skills providing for data construction, formula manipulation, analysis along with Charting and Table construction.
- Email management and handling, including replies and responses along with the ability to incorporate tables and graphics
- Willingness and capacity to work in a team environment, although a nature of the tasks is that they be undertaken on a individual job role basis
- Ability to communicate verbally both internally and externally with suppliers, transport companies, business associates and customers in a professional manner.
- Maintain a work area, work outcomes and work presence in a professional manner.
- Capable of managing a work stream that may have multiple demands on timing expectations.
- Ability to physically handle incoming and outgoing freight, along with the co-ordination of freighting requirements
