Customer Service Officer_Apt

China Eastern Airlines Co., Ltd. is a prominent airline in China, recognized as one of the three major airlines in the country. With its hub located in Shanghai, the airline holds a strong presence in the Oceania region. Presently, we operate nine direct routes to China from Oceania, offering up to 50 weekly direct flights during peak periods.   

We are actively seeking highly motivated individuals with excellent communication skills and a strong team spirit to join our esteemed team. This opportunity is for immediate full-time employment. Details of the position and its criteria are outlined below:

Title: Customer Service Officer

Location: Sydney Airport Office 

Tasks:

Coordinate daily inbound and outbound flight operation and cargo operation

Complete daily pre/post flight statistics and monthly report 

Handle enquiries related to luggage mishandling, luggage classification and split, settlement of luggage irregularity, etc. 

Deal with customer complaints 

Other relevant tasks assigned by superior

Skills and experience: 

Industry working experience preferred. 

Fluent English & Mandarin, both Written & spoken, is essential 

Basic Knowledge of GDS is advantage 

Good PC skills including Outlook, Excel and Word. 

Min Bachelor Degree or equivalent 

Pleasant personality

All candidates must provide the evidence to show the right to work in Australia. Due to the high Chinese Passenger Volume and many of them without English ability, candidates need strong Chinese language ability.  

If you would like to work within a great team and would like to be considered for the role, please send through your resume and cover letter via seek. Only shortlisted applicants will be contacted.