Customer Service Officer

We are seeking enthusiastic and dedicated individuals to join our client's team as Customer Service Officers at Tidal River, located within the stunning Wilson's Promontory National Park. As a Customer Service Officer, you will play a pivotal role in ensuring the satisfaction and safety of park visitors while upholding the values of conservation and environmental stewardship.

Great opportunity for a team player with a passion for wildlife, the outdoors and exceptional Customer Service in a retail store!
About the role:
Role: Customer Service Officer
Location: Wilson's Promontory National Park
Start Date: ASAP
End Date: 25th March 2024, there is the possibility for extension
Hours: Part-time hours (must be available to work weekends) - 15 hours per week
Pay Rate: $34.60 per hour + Super
About the role:
As a Customer Service Officer - you will be assisting with the retail shop front, general visits and other requirements.
Duties will include but not limited to:

• Work at the general store to provide service to guests.
• Coordinating local updates and monitoring of Parkstay campsite and accommodation bookings.
• Provide exceptional Customer Service by greeting and assisting customers in a friendly and professional manner.
• Process transactions, issue receipts, and maintain a secure cash drawer in compliance with company policies and procedures.
• Work collaboratively with fellow team members to achieve store goals and maintain a positive work environment.
• Undertake Fire and Emergency response activities in accordance with requirements and level of training.
• Other ad hoc duties

Desirable skills and attributes for the role:
We are looking for team players with excellent Customer Service skills, great can-do attitude and passion for wildlife and outdoors.
If you had previous experience in face-to-face Customer Service and basic administration - the role might be perfect for you!
You will also have:

• Great communication skills
• Working with children check is required for this role
• Good computer skills (Microsoft Office)
• Passion for nature and outdoors