Customer Service Officer

An ideal position for anyone who is interested in engaging in quality conversations with our customers and providing them with guidance and support.

Do you have a passion for providing exceptional Customer Service? Join our fun and dedicated team striving to make a real difference for our customers. If this sound like you, apply now!

What We Offer

We’ve created a culture of cohesiveness and inclusivity. Our employees enjoy:

• Professional development opportunities through mentoring, job appreciation, e-Learning and support of external qualifications
• We recognise our employees for their effort and contribution through our on-the-spot, quarterly and annual recognition programs
• Independent and free well-being support through our employee assistance program
• Competitive pricing for staff home loans and associated benefits
• Fun social events throughout the year to maximise connection with your colleagues
• A positive kick-start to the day with fresh fruit and real coffee

About the Opportunity

As the face of the bank at our Sydney CBD branch, you will ensure the effective delivery of exceptional Customer Service in line with the bank’s core values to achieve the required Customer Service outcomes. Reporting to the Customer Service Manager, key responsibilities include:

• Provide quality service to all customers in line with the Bank’s Policy and Procedure frameworks
• Resolve customer enquires in a timely and efficient manner.
• Manage client portfolio through calling program and clearly document all customer calls and face to face customer meetings via Salesforce CRM as per KPI’s
• Refer lending and other product or service enquiries to the appropriate personnel.
• Maintain the branch’s files according to the Bank’s digitisation standards
• Manage and ensure that your cash positions are balanced at the end of the day (EOD)
• Complete administrative tasks and ad hoc duties as delegated

About You

We are seeking a passionate self-starter who has a genuine drive to learn quickly with the following qualifications, skills and experience:

• Completion of HSC or equivalent. Tertiary qualifications preferred but not essential.
• 1+ years’ experience in Customer Service with cash handling experience
• A genuine passion for Customer Service and building long-term relationships
• Willingness to work from other branches in Sydney as needed
• High level computer skills including Word and PowerPoint
• Excellent interpersonal skills
• Excellent verbal and written communication skills

Sounds like you? To join our Bank where people and relationships matter - apply now!

About Bank of Sydney

Bank of Sydney is a growing, thriving bank that’s proudly built on multicultural, community banking foundations and a human connection with our customer. Our shared vision is focused on the growth of our people by nurturing their talent and developing their skills. With us, your career is in safe hands!

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