Address
Form of workABOUT THE COMPANY
UA Manufacturing is a new subsidiary located in Altona North Melbourne, invested by Uniasia Cosmetics Technology, a world-famous international cosmetics manufacturer.
Specializing in the procurement, development, manufacturing, filling and packing of beauty and cosmetics products, we are passionate about cosmetics and beauty, and committed to offering superior and value-added services, such as product development, custom formulation and manufacturing solutions.
Our state-of-the-art facility has been built in strict accordance with TGA, GMP, ISO9001:2015, ISO 22716:2007 regulations and to meet the standard of a 100,000-purification factory. This ensures we have a superior clean production environment in our facility. In addition, we have sourced the world's leading automated production equipment which greatly enhances our production efficiency, saving on our client's time and costs.
As one of the largest cosmetic OEM in Australia we have a rapidly expanding customer base. At UA Manufacturing you can grow and develop as we do.
Roles & Responsibilities
Order Processing and Management:
- Oversee the entire order cycle to enhance business development and ensure sustainability and customer satisfaction.
- Process client orders with precision and ensure they are entered into the system with complete accuracy.
- Regularly review and analyze orders for any discrepancies or special requirements.
Client Communication and Support:
- Serve as the primary contact for client inquiries related to orders, providing timely and accurate information.
- Build and maintain strong, long-lasting client relationships.
- Proactively inform clients of order status, inventory levels, and product information.
Production Planning and Coordination:
- Liaise with the production team to align client orders with production schedules.
- Assist in production planning by providing insights on client priorities and deadlines.
- Participate in production meetings to discuss challenges and forecast future order volumes.
Issue Resolution and Problem-Solving:
- Identify and resolve any issues related to orders, including delays, quality concerns, or miscommunications.
- Implement corrective actions and strategies to prevent recurrence of similar issues.
- Escalate unresolved issues to appropriate internal teams for action.
Reporting, Documentation, and Record Keeping:
- Maintain comprehensive records of client interactions, orders, and all communication.
- Develop and present regular reports on order status, challenges, and client feedback to management.
- Analyze data to identify trends, forecast needs, and improve service delivery.
Continuous Improvement and Feedback:
- Gather client feedback to improve services and enhance customer satisfaction.
- Recommend improvements in products, services, and processes to higher management.
Team Collaboration and Support:
- Work closely with Business Development, Production Planning, Logistics, and other departments to ensure cohesive team efforts.
- Provide training and guidance to new team members or other departments about order processing and client handling.
If this is the job you are after, please apply now in SEEK.
