AddressThe Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel, AURA and Narmbool, the Australian Centre for Rare Trades and Arts and the Australian Centre for Gold Rush Collections. It cares for a nationally and internationally significant collection of over 150,000 objects and protects the tangible and intangible cultural heritage of the Victorian gold rush.
We are an Australian tourism icon that attracts some 500,000 visitors annually. The Outdoor Museum is internationally renowned as a living museum featuring rare trades, and programs and experiences that interpret a pivotal point in Australia's history. In all, some 350 staff work to bring our gold-rush story to life. They are supported by over 250 volunteers.
We are seeking new casual team members to join our team of Customer Service Officers at Sovereign Hill. This exiting and diverse role will see the successful candidate working between both the Front Entrance of Sovereign Hill and the Sovereign Hill Hotel. The Customer Service Officer, is responsible for engaging and assisting visitors with enquiries, purchasing decisions and processing sales transactions, and presenting ticketing options to suit their needs - either face to face or handling telephone enquiries. Working as part of a team, you will be responsible for preparing for daily operations, the processing of visitor transactions and general Customer Service. As the first point of contact for visitors to Sovereign Hill, outstanding customer service skills and the desire to exceed our visitors expectations are a pivotal part of this role.
To be successful in this role, you should have:
- Experience within a Customer Service or retail in environment
- Excellent communications skills, and an outgoing personality
- Excellent cash handing and P.O.S. Skills
- Have a basic understanding of tourism activities and locations within the Ballarat region.
- Ability to work across flexible rosters with fluctuating hours including weekends, public holidays and school holidays
This is an exciting opportunity to become a part of the great team at Sovereign Hill!
Child Safety and Criminal History Checks - Sovereign Hill is committed to child safety. We want children to be safe, happy and empowered. We support and respect all children as well as our staff and volunteers. Our recruitment and selection processes ensures certain pre-employment screening and compliance clearances are undertaken before employment is offered.
If you apply for a role with Sovereign Hill you will be asked to make certain declarations regarding OHS, Child Safety and you will also be required to complete a National Police Check and attain a valid Working with Childrens' Check.
Diversity and Inclusion - Sovereign Hill welcomes and encourages applications from diverse backgrounds and provides equal opportunities to all who wish to apply.
Applications for the role close at 11:59pm on 6th June 2024
