Customer Service Officer Higher Education

The Australian College of Nursing (ACN) is the national, professional body representing, educating and connecting Australia's vibrant community of nurses. At ACN, we're proud of our diverse and dynamic workforce and are looking for similarly dedicated individuals to join our team.

We are committed to high performing teams, which is why ACN offers:

• Dynamic, fast-paced working environment with a results-driven team
• Hybrid work environment
• Fantastic range of employee benefits, monthly ADO, 10 Days of Christmas Shutdown leave each year, and many more!!

With a strong focus on 'Shaping Health, Advancing Nursing' – improving the careers of nurses and subsequently the quality of patient care in the community – you can be sure that you are joining an organisation that makes a positive impact.

So if you are looking to be part of a high performing team within an affirmative and learning based culture, ACN is looking for you!

To provide high-quality Customer Services to students, educators, and staff on the administrative process of the full student life cycle from application to course completion. A high level of responsibility for the maintenance of relevant databases and the coordination of more complex monthly processes, payments, and student administration. The team member is expected to engage with students, staff and external providers including contact with members and the general public.

To be considered for this exciting role, you will need to meet the following selection criteria and demonstrate how you meet these in a covering letter:

Please note applications that do not include a cover letter addressing all the selection criteria and a CV will not be considered.

Selection Criteria

• Relevant qualifications or work experience in a similar role or sector (Higher Education, student services).
• Experience with administration of student clinical placements.
• Experience in an administrative position with a Higher Education provider or healthcare provider.
• Demonstrated high-level computer skills and proficiency in the use of Microsoft Office software and student management system(s).
• Proven ability and willingness to work collaboratively with a diverse group of internal and external customers.
• Demonstrated high-level written and verbal communication skills.
• Proven well-developed interpersonal, problem-solving, and time management skills.
• Demonstrated ability to multi-task in a high volume and deadline-driven environment whilst maintaining a high standard of work.
• Demonstrated accuracy of work and attention to detail.
• Substantial experience and interest in working with complex database processes and applications.
• Excellent understanding and best practices in financial arrangements.
• High-level aptitude and demonstration of Customer Service delivery
• Takes a proactive and problem-solving approach to issues
• Demonstrated ability to communicate with staff and the public at all levels effectively, verbally and in writing, with confidence, friendliness, and with a professional telephone manner.
• A demonstrated ability to maintain confidentiality.

Desirable criteria

• Experience with a range of office computer software including email, databases, spreadsheets, and advanced word processing.
• Experience with iMIS or Filemaker Pro or similar.
• Experience in a high-volume administrative environment.

Please note: this position is permanent full-time.

Whilst applications for this position will close at 4:00pm Friday 23 February 2024, they will be assessed as received and the successful applicant may be selected prior to the closing date.

First Nations People are encouraged to apply.

For enquiries or to request a copy of the position description, please email Roxane.Owen@acn.edu.au

ACN is committed to ensuring the health and safety of those who attend our premises. This includes accepting responsibility to provide, so far as is reasonably practicable, a workplace that is safe and without risk to health for all team members, and members of the broader community. ACN requires all employees to have received both COVID-19 vaccinations (or an approved medical exemption) in line with the state based government vaccination mandates or by April 2022 for all team members, all new employees joining ACN must also meet this requirement. If you have any questions or concerns about how this may impact you, please reach out to us to discuss this further.