Customer Service Officer

Multiple contract roles commencing next Monday (8th April) working with this leading Government agency!

Calling all passionate Customer Service superstars!
Troocoo are assisting a valued Government client recruit multiple Call Centre Officers (AO2) potentially commencing Monday 8th of April for 3 months, with possible extension.
MUST be available during evenings & Saturdays
$35.04 p/hour + super | Based in Southbank - Mon-Sat rotating roster
These roles will be the first point of customer contact assisting with enquiries, requests and transactions!
The role:

• Managing a high volume of inbound calls within the contact centre
• Attentively listening to customer enquiries and providing advice and resolutions
• Processing a high volume of customer requests and applications
• Engaging and educating customers on services and options available
• Maintaining a positive, professional and caring attitude towards customer

Other important details!

• You must be available to start next Monday (8th April) if successful.
• You must be available for full-time (Mon-Fri 8.30am to 4.30pm) training for the first 2 weeks
• Busy, supportive and fun team!

About you:

• Experience within Customer Service (retail) & contact centre is essential
• Ability to be flexible and work evenings (up to 8pm) & Saturdays (between 9am-3pm)
• Exceptional communication skills and ability to build rapport
• Communicating information clearly and concisely

Troocoo’s Government team are shortlisting applications as received! Applications close by COB Thursday 4th of April.
Do not miss out on these exciting opportunitiesand apply now.