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SalaryOur client, a growing Warehouse and Distribution company, is seeking a Customer Service professional with Manhattan Scales experience to join their brand new site based in Leppington.
You will be responsibile for ensuring all customer needs are being met by understanding their requirements and facilitating them by arranging fulfilment by the appropriate Department. This is a Full Time, Permanent opportunity with onsite parking and a friendly, supportive culture.
Duties will involve but not be limited to:
Maintain close contact with every client in your portfolio and probe for any concerns and issues
Prepare and process inbound and outbound orders for your client portfolio as per company procedures
Ensure speedy answering of all incoming calls to the Customer Service Dept.
Be the initial contact point for your assigned customer portfolio
Ensure all client Key Performance Indicators (KPI's) & processes are met
Visit Customers to investigate issues and to build business relationships when/if required
Assist Finance dept. with data for customer invoice preparation & enquires
Where a client requires services outside their current SOP, create a job card which includes agreed billing arrangements
Manage any customer complaints within your assigned customer portfolio, escalate any complaints to management which cannot be resolved.
Identify and report on any additional revenue generating opportunities
Ensure that all client information in all current systems (i.e.: Manhattan / FSC) are maintained and up to date
Run weekly stock on hand report and control manual count sheets for storage billing
Process any returns as per company procedures
Arrange Transport for orders where required
Arrange inter company stock transfers as required and in accordance with company procedures
Send out completed paperwork to clients as per their KPI. E.g.: completed picks / transfer declarations / receipt reports etc.
To be considered for this role you will need to possess the following:
- Experience using Manhattan Scales, preferebly the 2015 or 2018 versions
- Strong Customer Service experience
- Competency in Microsoft Office suites
- Ability to be proactive with good attention to details
- Strong communication skills
If you feel you meet the abovementioned criteria and are interested in this opportuntiy please apply now!
