Customer Service Officer - Majors

• ble working, health & wellbeing programs
• Collaborative culture with a genuine commitment to sustainability
• Fixed-Term Contract role with learn and grow opportunities 

Wholesale Customer Service Officer | Kew

A bit about the role …

We're currently on the lookout for an experienced Customer Service Officer to join our amazing Wholesale Customer Service team

This role sits in our independents (indies) team which provides support to our independent & mini major customers across Australia and NZ (think City Beach, Culture Kings, Lowes, etc).

You will manage a specific portfolio of channels and act in an account management capacity to ensure all orders are not only input correctly, but managed and delivered within the designated delivery window. You will also be communicating with customers & our sales teams on a daily basis.

What will I be doing?

We are looking for someone who can effectively straddle Customer Service and Account Management: because of the account management focus, and a need to work with internal teams to manage order flows, from start to finish, you must have similar experience and be super comfortable working with high volumes of data. The orders coming through are big – both in dollar value and volumes – so attention to detail is crucial.

• Manage the end to end EDI order management process: from receipt to dispatch
• Manage key portfolios and develop strong and lasting relationships, both internally and externally
• Monitor and allocate stock; push required orders into pick to meet delivery windows
• Analyse and manage claims liaise with Accounts Receivable and external stakeholders to ensure account balances
• Liaise with and report to key stakeholders including our Warehouse, Customers and our Sales teams
• Maintenance of all databases, customer files and details including salesforce & our phone system five9
• Ad hoc projects/tasks as required

What experience do I have?       

• Proven order management experience (EDI /AS400 experience HIGHLY desired)
• Previous experience within a Customer Service/account management role, ideally in a retail, wholesale or manufacturing environment
• Organisational skills to manage key portfolios and effectively develop relationships
• High attention to detail; fast data entry skills
• Ability to quickly pick up new systems
• Enthusiasm and passion for providing top class Customer Service
• The ability to work as a team player as well as autonomously

 What can we offer you?

• Work for an amazing brand that's an Aussie household name … work with inspiring cross-functional teams and stakeholders … join a business with an unrivalled culture … what's not in it for you?!
• Genuine commitment to global sustainability - https://hbisustains.com/
• Huge staff discounts across all the amazing brands in the Hanes portfolio … we're talking huge savings on Jockey, Bonds, Champion, Sheridan, Bras N Things, Berlei – and more!
• Sample sales and extended family and friends' discounts
• Wellness Programs – regular free skin checks, flu shots, remedial massages, Employee Assistance Program
• Access to awesome perks, including corporate discounts, novated car leasing, Employee Assistance Program, Parental Leave Program
• Monthly business updates from our CEO and Senior Leadership Team, with regular presentations from our community partners
• COVID safe, flexible and relaxed office environment with sit-stand desks and a strictly casual dress-code!
• Established and committed LEAN organization offering on-going training to all employees

A BIT ABOUT US..

Who wouldn't want to be part of Hanes Brands? Our culture is fantastic, made so by our people and the standards we set and strive towards each day. We enjoy the benefits of being part of a global organisation, whilst staying true to our heritage. As a company, we are passionate about developing our people, and there are endless opportunities for career progression across so many different areas of our business. We are open, collaborative and straight-talking: we love coming to work every day and being part of bringing our iconic brands to life that are loved by, well - everyone!

Hanes Brands Australasia is home to some of Australia's most iconic brands, and we are proud to be part the US powerhouse Hanes Brands Inc, one of the world's largest manufacturer and marketer of basic apparel brands. We have 18 brands in our portfolio, including Bonds, Champion, Berlei, Jockey, Sheridan and Bras N Things, and a number of offices across Australia and New Zealand. We're a household name delivering beautiful comfy products that Aussies just love. And with six hugely successful e-commerce sites, an extensive and rapidly growing store network, amazing and well-established wholesale partnerships and a growing international presence, the future is looking bright!