Address
Form of workAbout MEGT
MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982.
Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. We know that investing in people is what grows our business and are committed to nurturing the personal and professional development of all our staff.
MEGT is committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us
The MEGT Difference
At MEGT, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT:
- Flexible working arrangements
- We offer 14 weeks paid parental leave and continued support through our partnership with Circle In
- Generous leave entitlements including 3 days paid close down leave over Christmas
- Opportunity to buy additional annual leave or cash out annual leave
- Access to salary packaging options
- Inclusive, supported and continuous growth development through study support
- Employee Assistance Program for staff and family members
- Retail and entertainment discounts across leading brands
- Pro-rata long service leave after seven years
The Opportunity
Based from Southport, this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP.
Reporting to the Customer Service Manager Mentoring Services, you will be an important Customer Service Officer, responsible for providing internal and external clients quality Customer Service with the ability to build rapport quickly to identify mentoring issues.
This exciting role is fast paced, highly rewarding and involves inbound and outbound servicing to provide support and mentoring to our apprentices, trainees and clients. The purpose is to assist the apprentice, trainee and employer to complete their Australian Apprenticeship. This role will also involve administration and compliance and the ability to meet KPI’s. This is where one of MEGT’s key value Courage will be needed, as you guide your clients to persevere through obstacles and help them achieve their career goals.
About you
You will have experience in a similar environment ideally within employment services, community services or a call centre environment. You must be able to demonstrate the ability to engage, respect and support customers of diverse demographics and social backgrounds with a strong focus on youth including:
- Demonstrated ability to foster positive relationships with various external stakeholders including apprentices, employers, and parents/guardians
- Excellent oral and written communication skills
- Ability to provide exceptional mentoring and guidance
- Strong problem solving skills and ability to interpret and assess information
- Proven experience in meeting set targets, KPIs and Customer Service standards
- Previous experience in youth/social work highly regarded
MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.
How to Apply
We want to make finding your ME with MEGT accessible and inclusive.
If you are interested in this opportunity and have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at ***********@megt.com.au or on 1300 634 863.
