Address Do you have a passion for providing exceptional customer
service? Join our fun and dedicated team striving to make a real difference for
our customers. If this sound like you, apply now!What We OfferWe’ve created a culture of cohesiveness and inclusivity. Our
employees enjoy:Professional development opportunities through mentoring,
job appreciation, e-Learning and support of external qualificationsWe recognise our employees for their effort and contribution
through our on-the-spot, quarterly and annual recognition programs Independent and free well-being support through our employee
assistance programCompetitive pricing for staff home loans and associated
benefitsFun social events throughout the year to maximise connection
with your colleaguesA positive kick-start to the day with fresh fruit and real
coffeeAbout the OpportunityAs the face of the bank at our Mile End branch, you will
ensure the effective delivery of exceptional Customer Service in line with the
bank’s core values to achieve the required Customer Service outcomes. Reporting
to the Customer Service Manager, key responsibilities include:Provide quality service to all customers in line with the
Bank’s Policy and Procedure frameworksResolve customer enquires in a timely and efficient manner.Manage client portfolio through calling program and clearly
document all customer calls and face to face customer meetings via Salesforce
CRM as per KPI’s Refer lending and other product or service enquiries to the
appropriate personnel.Maintain the branch’s files according to the Bank’s
digitisation standardsManage and ensure that your cash positions are balanced at
the end of the day (EOD)Complete administrative tasks and ad hoc duties as delegatedAbout YouWe are seeking a passionate self-starter who has a genuine
drive to learn quickly with the following qualifications, skills and
experience:Completion of HSC or equivalent. Tertiary qualifications
preferred but not essential.1+ years’ experience in Customer Service with cash handling
experienceA genuine passion for Customer Service and building
long-term relationshipsHigh level computer skills including Word and PowerPointExcellent interpersonal skillsExcellent verbal and written communication skillsSounds like you? To join our Bank where people and
relationships matter - apply now!About Bank of Sydney
Bank of Sydney is a growing, thriving bank that’s proudly
built on multicultural, community banking foundations and a human connection
with our customer. Our shared vision is focused on the growth of our people by
nurturing their talent and developing their skills. With us, your career is in
safe hands!
