Address
Form of work
SalaryCustomer Service Officer
Permanent Full Time
Salary from $76,499.51 pro rata per annum plus superannuation
(Salary package will be assessed based on skills, experience and qualifications)
About the Position
We are looking to fill multiple roles, one being a Permanent position working up to 35 hours per week and a Term contract to September 2024 working up to 31.5 hours per week. Negotiation and flexibility of hours will be available for the right candidate.
Have you ever dealt with an amazing person who gave you excellent service? Who was super helpful? Who left you feeling looked after and important? Who smiled the whole time because they were happy to be helping you? That's the magic of Customer Service!
Our team is only missing one thing - the most important thing - you!!
Exciting opportunity exists for Customer Service magicians to fill the role of Customer Service Officer in our team. The role can work across all customer contact points and provides our community with answers, information and is the voice of the customer into the business.
We are committed to development and training; we will work with your learning style and pace to help you get up to speed. We are all about learning by trying and giving it a go.
You need to be available Monday to Friday between 8:30am and 5:00pm
What you will be doing:
- You will respond to enquiries and resolve issues raised by the community.
- You will arrange for matters to be referred onto other business unit referrals where follow up and technical advice is necessary.
- You will ensure positive customer interactions align to organisational values and relevant policy and processes.
- You will be working with the community vis telephone, face to face, email and webchat.
- You will primarily work in our Customer Service Centre and may also provide services via our Customer Communications Centre.
Interested?
- For more information, click on Apply to be redirected to Wollongong City Council's E-recruitment site.
- Contact Natasha Jurisic, Customer Service Team Leader (Acting) on (02) 4227 7*** for questions related to the job
- Applications close 11:59pm, 22 January 2024
We encourage applications from everyone regardless of gender, age, ethnicity, cultural background, faith, disability or gender identity. People with disability are encouraged to reach out so they can be supported in recruitment processes, to enable them to demonstrate their skills and capabilities to meet the requirements of the job.
Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Criminal History and Working with Children Check. Employment is subject to clearance of all these checks.
