Customer Service Officer

flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to details.

About the role:

• Open position across Sydney
• Full-time hours
• Jobs are in urban locations and close to public transport: Elizabeth St location
• Easy to fill timesheet, on-time weekly payment, and option for Real-Time Remuneration

AsCustomer Service Officer, your responsibilities will include:

• Answer incoming calls and respond to email correspondence in a fast-paced environment
• Display intermediate computer literacy skills and the ability to follow a process/script
• Build strong relationships with new and existing customer
• Process and track orders, and assist clients with transactions and inquiries
• Work effectively as part of a team environment to achieve own and team objectives
• Manage time and organise own workload against performance expectations
• Ensure all administrative compliance requirements, data entry and an efficient client engagement journey are met.

Requirements:

• 1 year of call centre or inbound or outbound call experience is needed to apply.
• Ability to work under pressure in a highly agile and fast pace operational environment.
• Solves problems while following a clear set of guidelines and rules.
• Demonstrates resilience and calm when dealing with complaints or challenging situations.
• Professional demeanour with a high level of integrity.
• Experience working in a call centre environment is desirable but not necessary.

We are looking for a Customer Service superstar with excellent communication skills and a proven ability to communicate effectively and sensitively with a diverse range of people.

Join the Hive and expand your opportunities: Apply once, access many.

As a flexhive member, enjoy benefits like 50+ retail savings, preferred super fund rate, and access to our learning platform (coming soon!). By joining our talent pool, you'll be considered for multiple job opportunities.

Our 4-step process:

1. Submit Application
2. Complete Work Preference Survey
3. Virtual Face-to-Face Interview
4. Onboarding Training

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flexhive by Hudson opens a world of flexible jobs at your fingertips. We employ 100+ staff, pay over 1200 temps in Australia & New Zealand and grow weekly.

flexhive is part of Hudson Recruitment Group, one of APAC's most prominent independent recruitment agencies.

Join us on Insta: @hiflexhive

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By applying, you accept to receive a follow-up email and text message to enter our qualification process.