Customer Service Officer

About WHA

Workforce Health Assessors (WHA) operate across Australia and New Zealand and offer a range of health services to support businesses screening for health and minimising risk. We specialise in candidate and employee health assessments and deliver quality results and exceptional service with a fast turnaround. We have ambitious growth targets we are achieving where you will be able to be part of a supportive team and industry leader.

About the Role

WHA are looking for candidates who may be interested in applying for fixed term or casual opportunities of Customer Service Officer.

WHA is a growing and expanding business and as such consistently has Customer Service Officer vacancies that need to be filled on an urgent basis.  Whilst there are currently no vacancies at this time, there are likely to be vacant roles shortly.  Therefore, WHA are setting up a jobs register for this role, to have job ready candidates to step in when required.  Please note applications to this role does not guarantee any offer of employment will be made.

As a member of the Customer Service Team, you will liaise with WHA candidates, clients and partners, scheduling pre-employment and ongoing medicals across Australia and New Zealand whilst maintaining the integrity of WHA's booking system through accurate and efficient data entry, and coordination of documentation.

You will work within a team environment to satisfy client requests whilst achieving WHA's Service Standards with a professional and courteous manner: coordinating and making appointments, answering queries from clients, candidates and medical personnel, chasing results within strict timeframes. 

You will deliver impressive Customer Service as you engage with WHA clients and candidates, while performing general administrative duties and contributing to process improvement.

Your Responsibilities

• In accordance with WHA policies, guidelines and legal requirements coordinate WHA’s booking requests in line with client requirements, deliver exceptional client service, in an efficient and timely manner.
• Perform all elements of the booking process in line with procedures to meet each of the Key Performance Indicators (KPIs).
• Continually develop and improve WHA client relationships through the use of client management tools and interaction.
• Take direction from and report to the Customer Service Team Manager (and other Managers as appropriate).
• Deliver a high level of work preparedness by ensuring upcoming workflow is well organised and that all facets required to undertake work are available.
• Assist with WHA growth in the local market alongside the greater WHA team.
• Negotiate booking availability with partner facilities and practices.

About You

As a Customer Service Officer, you will:-

• Ensure safe work practices in accordance with WHS legislative requirements.
• Maintain a high level of efficiency and effectiveness in day-to-day work.
• Monitor and maintain high client satisfaction levels. 
• Maintain compliance, regulatory and administration standards. 
• Maintain professional and quality standards.
• Deliver excellent Customer Service via email, phone and in person.
• Build and maintain relationships with external and internal clients.
• Contribute the efficient output of bookings.
• Maintain team KPI’s
• Adhere to bookings procedures.
• Coordinate onsite bookings with assessors and clients.
• Offer and provide continuous improvement suggestions.
• Actively participate in team meetings.

How to apply

If you are interested in applying to be considered for Customer Service Officer vacancies that may arise in the near future, either on a casual or fixed term basis, please apply now indicating your work preference.  (ie. fixed term, casual)

Please submit a resume and cover letter addressing the required attributes, skills, and experience to the attention of the Senior Manager, Customer Service Team.

Shortlisting will commence prior to the closing date.