Customer Service Officer - Outpatient Central (527612)

The Role:

• Provide efficient administrative and clerical support to a unit/department/service, including word processing, spreadsheet, database and e-mail services.
• Undertake telephone and reception duties as required and ensure the prompt, sensitive and confidential handling of enquiries and routine matters.
• Maintain client records, both electronic and paper-based, and maintain and review an effective filing system, including archiving, that ensures the confidentiality and safe keeping of client files.
• Ensure an efficient flow of information to and from the unit/department/service, prepare basic correspondence and assist senior staff in preparing documents such as reports, policies and responses to requests for information.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

The Outpatient Central team:

• The Outpatient Transformation Program has been established to implement improvements identified in the four-year strategy: Transforming Outpatient Services 2022-2026. The strategies aim to ensure that Tasmanians receive best practice and contemporary outpatient services within clinically appropriate time frames, regardless of where they live.
• Outpatient Central Services is a small, dynamic team that are supporting consistency, streamlining business processes and reducing delays for public outpatient services throughout Tasmania.  Outpatient Central Services makes the best use of our people, processes and technology to deliver efficient and consumer centred outpatient administrative services.
• Outpatient Central Services will provide increased efficiencies using contemporary practice management and call centre principles to improve outpatient processes and enhance administrative workflows for outpatient administrative tasks including referral management, waitlist auditing, appointment confirmations and data cleansing activities.

Details of Appointment

Multiple fixed term full time and part time day worker positions working up to 76 hours per fortnight, commencing as soon as possible for a period of twelve months.

and

Multiple fixed term full time and part time day worker positions working up to 76 hours per fortnight, commencing as soon as possible for a period of six months.

*notwithstanding hours may be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Salary: $64,125 - $68,925 per annum. Our Employer 11% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Eligibility:

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

1. crimes of violence
2. sex related offences
3. serious drug offences
4. crimes involving dishonesty

1. Identification check
2. Disciplinary action in previous employment check.

How to Apply

Apply Online.  Please click the "Apply" button on this screen.  This ensures important questions about you are answered. 

You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please note:

• We do not require a separate statement addressing the selection criteria.
• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

Applicant Guide

For more information

Katie McIntosh

Position: Outpatient Central Services Manager
Phone: (03) 6777 8***
E-mail: **************@ths.tas.gov.au

Important information

The email account you provide when submitting job applications will be used in correspondence to you.  It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.